E-Learning Company Adds Live Chat Support as Sellable Extra Benefit
Articulate(R) Uses Provide Support's Software to Sweeten Customer Service Package.
New York, NY, March 29, 2008 --(PR.com)-- Articulate(R), a provider of rapid e-learning software, has decided to use Provide Support's live chat software on its website as an added benefit customers receive when they upgrade to its Premium Membership plan.
"This is a unique use of live chat for business," said John Horchner, marketing manager for the New York based ProvideSupport.com. "We've always said that adding Provide Support's live chat software will increase a company's revenues. Articulate is a company that proves this beyond a doubt by bundling it into a package that they charge for."
See Artculate's live chat case study at http://www.providesupport.com/about-us/case-studies/index.html.
The company arrived at this innovative use for live chat as it was looking to maintain a high level of customer support for its 12,000 clients. Since staff time and keeping customer service budgets manageable are always an issue, rather than offering live chat support to all its customers and any visitor to its website, Articulate(R) decided to make Provide Support's live support software a part of its Premium Membership Plan. The Premium Membership Plan is now offered to customers via the buy page of any software product (http://www.articulate.com/store/pmp.php).
For an additional fee, customers get a variety of benefits, including: Live Support (“Unlimited live Web chat support to discuss issues with your support team in real time”); free updates and full-version upgrades of the software purchased; unlimited priority e-mail support; and much more.
“We use Live Chat to offer our prospects and Platinum Membership customers added support, and I see no reason to ever look for an alternative. Quite simply, it works,” says Gabe Anderson, Director of Customer Support, Articulate(R).
For Articulate(R), Provide Support’s Live Chat Software offered a wide range of benefits that has helped transform its Premium membership service:
• Provide Support’s Live Chat allows the company to offer its customers a level of enhanced service to instantly resolve technical issues with its products.
• The added service offered by Provide Support makes a premium membership more appealing.
• Provide Support’s service gives the company a decided advantage for upselling to a premium membership, thereby enhancing revenue.
About Articulate
Articulate (http://www.articulate.com) provides software tools that make rapid e-learning work. The company’s products allow organizations to empower anyone with expert knowledge to quickly and effectively produce employee training and other critical learning materials.
Corporate Headquarters: 244 5th Avenue, Suite 2960, New York, NY 10001 Phone: (800) 861-4880
About Provide Support
Provide Support (http://www.providesupport.com) is the leading, easiest to use, provider of Live Customer Support Chat Services. Over 4000 companies and individual website owners have implemented Provide Support's live chat to improve their sales and customer relations on the Internet.
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"This is a unique use of live chat for business," said John Horchner, marketing manager for the New York based ProvideSupport.com. "We've always said that adding Provide Support's live chat software will increase a company's revenues. Articulate is a company that proves this beyond a doubt by bundling it into a package that they charge for."
See Artculate's live chat case study at http://www.providesupport.com/about-us/case-studies/index.html.
The company arrived at this innovative use for live chat as it was looking to maintain a high level of customer support for its 12,000 clients. Since staff time and keeping customer service budgets manageable are always an issue, rather than offering live chat support to all its customers and any visitor to its website, Articulate(R) decided to make Provide Support's live support software a part of its Premium Membership Plan. The Premium Membership Plan is now offered to customers via the buy page of any software product (http://www.articulate.com/store/pmp.php).
For an additional fee, customers get a variety of benefits, including: Live Support (“Unlimited live Web chat support to discuss issues with your support team in real time”); free updates and full-version upgrades of the software purchased; unlimited priority e-mail support; and much more.
“We use Live Chat to offer our prospects and Platinum Membership customers added support, and I see no reason to ever look for an alternative. Quite simply, it works,” says Gabe Anderson, Director of Customer Support, Articulate(R).
For Articulate(R), Provide Support’s Live Chat Software offered a wide range of benefits that has helped transform its Premium membership service:
• Provide Support’s Live Chat allows the company to offer its customers a level of enhanced service to instantly resolve technical issues with its products.
• The added service offered by Provide Support makes a premium membership more appealing.
• Provide Support’s service gives the company a decided advantage for upselling to a premium membership, thereby enhancing revenue.
About Articulate
Articulate (http://www.articulate.com) provides software tools that make rapid e-learning work. The company’s products allow organizations to empower anyone with expert knowledge to quickly and effectively produce employee training and other critical learning materials.
Corporate Headquarters: 244 5th Avenue, Suite 2960, New York, NY 10001 Phone: (800) 861-4880
About Provide Support
Provide Support (http://www.providesupport.com) is the leading, easiest to use, provider of Live Customer Support Chat Services. Over 4000 companies and individual website owners have implemented Provide Support's live chat to improve their sales and customer relations on the Internet.
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Contact
Provide Support, LLC
John Horchner
(646) 472-5881
http://www.providesupport.com
John Horchner
(646) 472-5881
http://www.providesupport.com
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