Description:
This customer service training program is designed for non-technical customer service representatives. The course includes on-the-job reinforcement exercises and job aids that support the learning, increase retention, and encourage the delivery of exceptional customer service. It is approved by the Service and Support Professional Association (SSPA) and the Association for Services Management International (AFSMI) for the Support Staff Excellence program and by the Computer Technology Industry Association (CompTIA) for their Customer Service Excellence accreditation program. It is available in English and Spanish.