Ron Losby, President of Steinway & Sons -- Americas, Talks About 150 Years of Perfection on the CEO Show with Robert Reiss
Ron Losby, President of Steinway & Sons -- Americas, talks on The CEO Show with Robert Reiss about 150 years of Steinway unparalleled quality, perceiving customers as members of the Steinway family, and the emphasis placed on exceeding each customer’s expectations. Losby explains the scope of Steinway customers: Artists, institutions, and others who aspire to be Steinway owners. Losby also talks to about how Steinways are exceptional investments outpacing many standard investment vehicles.
Ridgefield, CT, September 07, 2008 --(PR.com)-- Ron Losby, President of Steinway & Sons -- Americas, talks on The CEO Show with Robert Reiss about 150 years of Steinway unparalled quality, creating pianos with personalities for discerning clients who include artists, institutions, and customers choosing to own and play a Steinway. Losby speaks about how customers are perceived as members of the Steinway family and the importance placed on exceeding their expectations. Losby also talks to about how Steinways are exceptional investments outpacing many standard investment vehicles.
Speaking of the company’s reputation, Losby talks about top artists who choose Steinway piano’s after experiencing the unique personalities and beauty of these handcrafted instruments. He describes how the cases of the pianos are taken from a single tree so as to provide acoustic perfection and consistency of appearance.
In any of the Steinway showrooms, pianos may be played by knowledgeable visitors, allowing them to distinguish subtle differences in tone and touch until one of them “speaks to the customer’s heart”.
Reiss asks about the customer experience when a Steinway is purchased, and Losby explains how this event is the beginning of a relationship. In Losby’s words, “The customer becomes our ambassador – our most fervent communicator about why they selected a Steinway.” Losby then discusses how Steinways not only maintain extraordinary value, but are usually passed down for several generations, becoming a legacy to the original owner.
Information about Steinway & Sons -- Americas, can be found online at: www.steinway.com
The interview with Ron Losby, President of Steinway and Sons -- Americas, has just been made available in its entirety from The CEO Show website: www.theCEOshowOnline.com
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Background: The CEO Show is the only nationally syndicated radio show to feature top CEOs who have reinvented industry through new customer service models. It is syndicated by Business Talk Radio Network out of 48 cities with 600,000 weekly listeners.
Contact:
Robert Reiss 203 894 9400, robert@reissource.com
Speaking of the company’s reputation, Losby talks about top artists who choose Steinway piano’s after experiencing the unique personalities and beauty of these handcrafted instruments. He describes how the cases of the pianos are taken from a single tree so as to provide acoustic perfection and consistency of appearance.
In any of the Steinway showrooms, pianos may be played by knowledgeable visitors, allowing them to distinguish subtle differences in tone and touch until one of them “speaks to the customer’s heart”.
Reiss asks about the customer experience when a Steinway is purchased, and Losby explains how this event is the beginning of a relationship. In Losby’s words, “The customer becomes our ambassador – our most fervent communicator about why they selected a Steinway.” Losby then discusses how Steinways not only maintain extraordinary value, but are usually passed down for several generations, becoming a legacy to the original owner.
Information about Steinway & Sons -- Americas, can be found online at: www.steinway.com
The interview with Ron Losby, President of Steinway and Sons -- Americas, has just been made available in its entirety from The CEO Show website: www.theCEOshowOnline.com
###
Background: The CEO Show is the only nationally syndicated radio show to feature top CEOs who have reinvented industry through new customer service models. It is syndicated by Business Talk Radio Network out of 48 cities with 600,000 weekly listeners.
Contact:
Robert Reiss 203 894 9400, robert@reissource.com
Contact
Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Contact
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