Nepal Telecom Expands IVR Services Using pulse
pulse, a leading provider of intelligent communications solutions for the wireless, wireline, NGN and IMS networks, today announced that Nepal Telecom has expanded their Interactive Voice Response (IVR) system for their Telephone services.
Toronto, Canada, September 13, 2008 --(PR.com)-- pulse, a leading provider of intelligent communications solutions for the wireless, wireline, NGN and IMS networks, today announced that Nepal Telecom has expanded their Interactive Voice Response (IVR) system for their Telephone services.
IVR technology was introduced to Nepal Telecom in 2004 for the Result Enquiry application. With the hugely unexpected popularity, further expansion was urgently needed, and in the successive year under contract with pulse, an addition of the IVR system was implemented.
Nepal Telecom has implemented the Automatic Telephone Complaint Handling Service and the Automatic Fault Retrieve and Down Handling Service; connecting to the existing database system by which a customer directly books his/her fault complaints through IVR service. Outside technicians and linesmen can retrieve these fault complaints and fault down the complained numbers through IVR. Both of these services do not require any human operator providing service 24 hours a day, 7days a week. The company has implemented PSTN Bill Enquiry Service through IVR. This service allows customers to determine details of Monthly Bill Amounts and Pending Dues along with due date for payments.
According to Amul Pradhan from Nepal Telecom, “Selecting the right supplier for IVR was key and pulse’s solution fit our requirements. Nepal Telecom's expectations were highly met and as a result, the business relationship with pulse has strengthened and grown”.
"Nepal is an emerging market for the Telecom sector,” says Murali Dharan, Director at pulse India. "As we expand pulse’s solutions to the carriers and service providers in India and the rest of Asia, we look forward to continue to build on our relationship with carriers like Nepal Telecom".
About Nepal Telecom
Nepal Telecom (NT/NTC) is the leading and the largest telecommunication company of Nepal. It is also known as Nepal Doorsanchar Company Limited (NDCL). For more information visit http://www.ntc.net.np/.
About pulse
Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class telephony solutions to the Network and Enterprise markets. pulse provides application solutions to all tier levels of carriers and service providers in the wireline and wireless space, while developing productivity and cost savings solutions for the global community.
With over 200 customers in over 40 countries, pulse is truly the heartbeat of voice communications. Visit www.pulsevoice.com for more information.
pulse Public Relations Department
Natasha Stolba
90 Nolan court, Suite 1A
Markham, Ontario, Canada L3R 4L9
T 905.754.4100
F 905.305.0779
E pr@pulsevoice.com
W www.pulsevoice.com
###
IVR technology was introduced to Nepal Telecom in 2004 for the Result Enquiry application. With the hugely unexpected popularity, further expansion was urgently needed, and in the successive year under contract with pulse, an addition of the IVR system was implemented.
Nepal Telecom has implemented the Automatic Telephone Complaint Handling Service and the Automatic Fault Retrieve and Down Handling Service; connecting to the existing database system by which a customer directly books his/her fault complaints through IVR service. Outside technicians and linesmen can retrieve these fault complaints and fault down the complained numbers through IVR. Both of these services do not require any human operator providing service 24 hours a day, 7days a week. The company has implemented PSTN Bill Enquiry Service through IVR. This service allows customers to determine details of Monthly Bill Amounts and Pending Dues along with due date for payments.
According to Amul Pradhan from Nepal Telecom, “Selecting the right supplier for IVR was key and pulse’s solution fit our requirements. Nepal Telecom's expectations were highly met and as a result, the business relationship with pulse has strengthened and grown”.
"Nepal is an emerging market for the Telecom sector,” says Murali Dharan, Director at pulse India. "As we expand pulse’s solutions to the carriers and service providers in India and the rest of Asia, we look forward to continue to build on our relationship with carriers like Nepal Telecom".
About Nepal Telecom
Nepal Telecom (NT/NTC) is the leading and the largest telecommunication company of Nepal. It is also known as Nepal Doorsanchar Company Limited (NDCL). For more information visit http://www.ntc.net.np/.
About pulse
Founded in 1996, pulse is one of the world’s leading providers of reliable and productive world-class telephony solutions to the Network and Enterprise markets. pulse provides application solutions to all tier levels of carriers and service providers in the wireline and wireless space, while developing productivity and cost savings solutions for the global community.
With over 200 customers in over 40 countries, pulse is truly the heartbeat of voice communications. Visit www.pulsevoice.com for more information.
pulse Public Relations Department
Natasha Stolba
90 Nolan court, Suite 1A
Markham, Ontario, Canada L3R 4L9
T 905.754.4100
F 905.305.0779
E pr@pulsevoice.com
W www.pulsevoice.com
###
Contact
Pulse Voice Inc
Natasha Stolba
905-754-4123
www.pulsevoice.com
Natasha Stolba
905-754-4123
www.pulsevoice.com
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