Two Chicago Organizations Join Forces
Raising the bar on HR industry standards, Integral Systems, Inc. elects ABS Associates to deliver Tiered Support Service to its clients. Utilizing ABS’ investments in support administration and first level customer help, Integral Systems continues to demonstrate its leadership in providing clients with best in class Human Capital products and services.
Carol Stream, IL, October 10, 2008 --(PR.com)-- Partnering with ABS Associates, Integral clients will receive timely, tactical and strategic. support with unparalleled customer focus. A core component of ABS’ support offering is their state of the art Web-enabled Knowledge Center – ABShelp. As a web-based knowledge center ABShelp offers optimal support services through three key components: people, processes, and technology providing a fully hosted solution.
“Exceeding our clients needs and providing them with leading industry tools, is what drives Integral’s programs and partnerships,” states Integral CEO Ed Evans. “When you are responsible for processing mission critical applications such as, payroll . . . time, accuracy and exceptional support are a must. ABS meets these needs and more.”
Integral clients will be able to access ABS’s highly trained support team through multiple channels, including a toll-free telephone line, email and web chat. Additionally, a client portal has been established to provide dashboard alerts and notifications. Client portals also provide critical data on previously submitted help desk tickets, resolutions steps and status updates.
“The ability for the ABS team and the Integral support staff to jointly use ABShelp will lead to a heightened responsiveness to client needs. Response triggers such as escalations, notifications and priorities are built in and drive crisp execution allowing us to jointly provide best in class service,” states Mary Ellison, Functional Operations Manager for Integral.
Headquartered in Chicago’s western suburbs, Integral Systems, Inc. is a leading provider of versatile employee and talent management solutions. Integral offers online solutions to facilitate human capital management, and is a leading supplier of HR, payroll and benefit management systems to Fortune 1000 companies.
Integral’s worldwide client base includes government agencies, and companies in manufacturing, distribution, higher education, health care, energy, retail, and telecommunications fields, including UPS, The Cleveland Clinic, Merrill Lynch, the University of Chicago, County of San Mateo, Arcelor Mittal Steel and RealtimeHR. For more information on Integral’s products and services, visit www.integralsys.com.
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“Exceeding our clients needs and providing them with leading industry tools, is what drives Integral’s programs and partnerships,” states Integral CEO Ed Evans. “When you are responsible for processing mission critical applications such as, payroll . . . time, accuracy and exceptional support are a must. ABS meets these needs and more.”
Integral clients will be able to access ABS’s highly trained support team through multiple channels, including a toll-free telephone line, email and web chat. Additionally, a client portal has been established to provide dashboard alerts and notifications. Client portals also provide critical data on previously submitted help desk tickets, resolutions steps and status updates.
“The ability for the ABS team and the Integral support staff to jointly use ABShelp will lead to a heightened responsiveness to client needs. Response triggers such as escalations, notifications and priorities are built in and drive crisp execution allowing us to jointly provide best in class service,” states Mary Ellison, Functional Operations Manager for Integral.
Headquartered in Chicago’s western suburbs, Integral Systems, Inc. is a leading provider of versatile employee and talent management solutions. Integral offers online solutions to facilitate human capital management, and is a leading supplier of HR, payroll and benefit management systems to Fortune 1000 companies.
Integral’s worldwide client base includes government agencies, and companies in manufacturing, distribution, higher education, health care, energy, retail, and telecommunications fields, including UPS, The Cleveland Clinic, Merrill Lynch, the University of Chicago, County of San Mateo, Arcelor Mittal Steel and RealtimeHR. For more information on Integral’s products and services, visit www.integralsys.com.
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Contact
Integral Systems, Inc.
Jennifer Cloyd
630.849.4590
intergalsys.com
Jennifer Cloyd
630.849.4590
intergalsys.com
Contact
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