Gulf Stream Press Announces its Official Release of the Book "IT Service Management Foundations: ITIL(TM) Study Guide"

Dallas, TX, May 23, 2006 --(PR.com)-- Are you looking for an ITIL executive awareness tool or simply looking to get Foundation certified? Getting started in ITIL has never been easier. 747 pages of ITIL reference materials have been converted to 252 pages of succinct easy to read guidance on the core principles and guidance required to get started with ITIL and to pass the ITIL Foundations certification. This book is a must read for those who need to know what ITIL is all about.

ITIL is sweeping the nation. The number of exams delivered is growing exponentially.  Compliance issues are driving enterprise IT shops to implement standardized processes and controls. This has IT managers flocking to frameworks such as ITIL, COBIT, CMM, and PMI in an attempt to comply. New standards such as ISO/IEC 20000 are coming on line that provide compliance certification for enterprise organizations.

Managers of enterprise IT shops are desperately looking for cost effective solutions for ITIL awareness, buy-in, and certification. The ITIL Library, although an excellent reference set, is not particularly reader friendly. How then does a forward thinking IT manager introduce ITIL to an organization and begin the cultural changes that ITIL leads to?

Ron Palmer, author of "IT Service Management Foundations: ITIL Study Guide" makes understanding ITIL and achieving Foundations certification easier than it has ever been.

* Executives will find the book an excellent read that identifies core values of ITIL.

* Implementers will find insightful explanation of ITIL details that would take years to glean from the ITIL library.

* Certification seekers will find all the information needed to pass the certification exam.

* Each chapter provides key questions on the testable materials

* Sample exams are available in addition to the book.

After leaving Microsoft, where Ron was involved with Microsoft Operations Framework content development and ITIL consulting, Ron founded his own company where he authored an EXIN accredited ITIL Foundations course. He is currently a Senior Partner in charge of content development and training with KEDAR Information Technologies. Ron has been developing, in partnership with other ITIL Service Managers and University of Dallas faculty, the first Graduate program in IT Service Management. Ron is pleased to serve on the steering committee for this program.

Sample pages from Ron's "IT Service Management Foundations" book can be viewed and the book purchased at www.GulfStreamPress.com

"Probably the best summary of the key ITIL concepts and guidance available from any source, this book is designed to help students rapidly get to the heart of the crucial messages needed to pass the ITIL examinations. It is an excellent management overview of the core material."
-- Brian Johnson
Member of the original "CCTA ITIL team" Contributor to more
than fifteen volumes of best practice in the ITIL space

Ron is available as a media resource and speaker on the topic of IT Service Management (ITSM) and on the IT Infrastructure Library (ITIL).

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