Local Mover Honored for Customer Satisfaction
Mason, OH, November 14, 2008 --(PR.com)-- J.D. Power and Associates Awards TWO MEN AND A TRUCK® with Top Ranking Two Years Running.
Local mover TWO MEN AND A TRUCK® has earned top honors in a recent J.D. Power and Associates study measuring customer satisfaction among full-service moving companies. The Company’s office, located at 1089 Reading Road, is one of more than 200 independent franchises operating across the United States.
Mike Lally is in his 4th year as franchisee of the Warren & Clermont location. He believes his team’s execution of THE GRANDMA RULE®—a proprietary approach to moving that is the foundation for the Company’s training program—has played a key role in gaining the top ranking.
“ Dependability, Care, and Teamwork are the mottos our employees live by. Our main goal is to provide outstanding customer service. People want assurance that we’ll show up on time, do what we say, and protect their possessions as if they were our own. We live by THE GRANDMA RULE®—To treat everyone the way you would want your Grandma treated.”
According to J.D. Power and Associates’ 2008 Full-Service Moving Company Satisfaction Study SM, TWO MEN AND A TRUCK® ranked highest in overall customer satisfaction. The study ranked customer satisfaction levels among national moving companies based on responses from nearly 3,000 consumers who have used a full service moving company during the past 12 months.
2008 marks the second consecutive year TWO MEN AND A TRUCK® has received a customer satisfaction award from J.D. Power and Associates, a fact not lost on the Company’s president Brig Sorber, who is also one of its founding “two men.”
“The moving process is an incredibly personal experience,” said Sorber. “We’re in people’s homes handling some of their most valuable possessions, so maintaining top-notch customer care is at the heart of what we do. This ranking is really a testament to our franchisees and their teams, and to the incredibly high standards they uphold in their businesses.”
In addition to receiving J.D. Power and Associates’ top overall ranking, TWO MEN AND A TRUCK® was ranked highest in the Study’s packing services, on-time delivery and number of lost belongings categories.
TWO MEN AND A TRUCK® is the largest franchised moving company in North America. It includes more than 200 locations and more than 1,300 trucks on the road. Each location is independently owned and operated, and sells boxes and packing supplies. Locations complete both home and business moves as well as packing and unpacking services. For more information, call your local TWO MEN AND A TRUCK® office or visit www.twomenandatruck.com.
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Local mover TWO MEN AND A TRUCK® has earned top honors in a recent J.D. Power and Associates study measuring customer satisfaction among full-service moving companies. The Company’s office, located at 1089 Reading Road, is one of more than 200 independent franchises operating across the United States.
Mike Lally is in his 4th year as franchisee of the Warren & Clermont location. He believes his team’s execution of THE GRANDMA RULE®—a proprietary approach to moving that is the foundation for the Company’s training program—has played a key role in gaining the top ranking.
“ Dependability, Care, and Teamwork are the mottos our employees live by. Our main goal is to provide outstanding customer service. People want assurance that we’ll show up on time, do what we say, and protect their possessions as if they were our own. We live by THE GRANDMA RULE®—To treat everyone the way you would want your Grandma treated.”
According to J.D. Power and Associates’ 2008 Full-Service Moving Company Satisfaction Study SM, TWO MEN AND A TRUCK® ranked highest in overall customer satisfaction. The study ranked customer satisfaction levels among national moving companies based on responses from nearly 3,000 consumers who have used a full service moving company during the past 12 months.
2008 marks the second consecutive year TWO MEN AND A TRUCK® has received a customer satisfaction award from J.D. Power and Associates, a fact not lost on the Company’s president Brig Sorber, who is also one of its founding “two men.”
“The moving process is an incredibly personal experience,” said Sorber. “We’re in people’s homes handling some of their most valuable possessions, so maintaining top-notch customer care is at the heart of what we do. This ranking is really a testament to our franchisees and their teams, and to the incredibly high standards they uphold in their businesses.”
In addition to receiving J.D. Power and Associates’ top overall ranking, TWO MEN AND A TRUCK® was ranked highest in the Study’s packing services, on-time delivery and number of lost belongings categories.
TWO MEN AND A TRUCK® is the largest franchised moving company in North America. It includes more than 200 locations and more than 1,300 trucks on the road. Each location is independently owned and operated, and sells boxes and packing supplies. Locations complete both home and business moves as well as packing and unpacking services. For more information, call your local TWO MEN AND A TRUCK® office or visit www.twomenandatruck.com.
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Contact
Two Men and a Truck
Amy L. Clark
513-459-8080
www.twomen.com
Amy L. Clark
513-459-8080
www.twomen.com
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