SOPRANO Inbound SMS 13/1300/1800 Eliminates Call Waiting Times
SOPRANO Inbound SMS 13/1300/1800 enables contact/call centres to accept and process SMS messages sent to 13, 1300 and 1800 numbers.
Sydney, Australia, December 04, 2008 --(PR.com)-- Soprano Design, the leading developer and provider of mobile and wireless messaging solutions in Australia, today announced the availability of the SOPRANO Inbound SMS 13/1300/1800 service.
SOPRANO Inbound SMS 13/1300/1800 enables a new channel to accept customer requests through a single number. SOPRANO Inbound SMS 13/1300/1800 is designed to complement and enhance existing 13/1300/1800 inbound voice services by allowing mobile customers to SMS to a 13/1300/1800 number to seek assistance from a contact centre.
Business, Corporate and Government can use SOPRANO Inbound SMS 13/1300/1800 to capture enquires, questions and feedback via SMS and provide an appropriate response either using SMS or with a return call when a call centre agent is available to eliminate customers waiting in an inbound call queue.
SOPRANO Inbound SMS 13/1300/1800 is based on the multi-award winning mobile messaging software platform SOPRANO Mobile Enterprise Messaging Suite (MEMS).
SOPRANO Inbound SMS 13/1300/1800 is delivered as a web based application allowing the customer to configure and customise the service in real time.
“By implementing SMS technology into existing contact centre infrastructure, businesses, enterprises and government agencies can alleviate the pressure on their inbound call queues, which will ultimately reduce waiting times for customers seeking assistance. This subsequently enhances the customer’s experience of the brand because they haven’t had to wait to speak to an operator.”, said Peter Cleary, Product Manager, Soprano Design.
"With the high market penetration of mobile phones in Australia, SMS has rapidly become the communication choice for under 35's. It has become essential for businesses to integrate SMS as a key communication channel to promote consumer loyalty, reduce costs, drive innovation and efficiency to remain competitive in these challenging times. Enabling Inbound SMS 13/1300/1800 is the Next Essential Step."
Soprano’s Inbound SMS 13/1300/1800 service is now available Australia Wide. For more information go to http://www.soprano.com.au/inbound-sms-13-1300-1800.php
About Soprano
SOPRANO Design is the leading provider of mobile messaging and wireless application infrastructure in Australia. Soprano counts as its clients leading mobile network operators, wireless application service providers, financial institutions, government agencies and global top 100 corporations. SOPRANO researches, develops and licenses its advanced mobile messaging and wireless application infrastructure software to its clients. These software products are designed to allow our customers to improve internal business processes and generate revenue. With over a decade of experience, and operations in Sydney, Paris, London and the USA, Soprano can deliver innovative off-the-shelf and customised solutions for the wireless customer in a timely and highly cost efficient manner.
SOPRANO is an IBM Premium Business Partner and is headquartered in Sydney, Australia.
For additional information on SOPRANO visit www.soprano.com.au
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SOPRANO Inbound SMS 13/1300/1800 enables a new channel to accept customer requests through a single number. SOPRANO Inbound SMS 13/1300/1800 is designed to complement and enhance existing 13/1300/1800 inbound voice services by allowing mobile customers to SMS to a 13/1300/1800 number to seek assistance from a contact centre.
Business, Corporate and Government can use SOPRANO Inbound SMS 13/1300/1800 to capture enquires, questions and feedback via SMS and provide an appropriate response either using SMS or with a return call when a call centre agent is available to eliminate customers waiting in an inbound call queue.
SOPRANO Inbound SMS 13/1300/1800 is based on the multi-award winning mobile messaging software platform SOPRANO Mobile Enterprise Messaging Suite (MEMS).
SOPRANO Inbound SMS 13/1300/1800 is delivered as a web based application allowing the customer to configure and customise the service in real time.
“By implementing SMS technology into existing contact centre infrastructure, businesses, enterprises and government agencies can alleviate the pressure on their inbound call queues, which will ultimately reduce waiting times for customers seeking assistance. This subsequently enhances the customer’s experience of the brand because they haven’t had to wait to speak to an operator.”, said Peter Cleary, Product Manager, Soprano Design.
"With the high market penetration of mobile phones in Australia, SMS has rapidly become the communication choice for under 35's. It has become essential for businesses to integrate SMS as a key communication channel to promote consumer loyalty, reduce costs, drive innovation and efficiency to remain competitive in these challenging times. Enabling Inbound SMS 13/1300/1800 is the Next Essential Step."
Soprano’s Inbound SMS 13/1300/1800 service is now available Australia Wide. For more information go to http://www.soprano.com.au/inbound-sms-13-1300-1800.php
About Soprano
SOPRANO Design is the leading provider of mobile messaging and wireless application infrastructure in Australia. Soprano counts as its clients leading mobile network operators, wireless application service providers, financial institutions, government agencies and global top 100 corporations. SOPRANO researches, develops and licenses its advanced mobile messaging and wireless application infrastructure software to its clients. These software products are designed to allow our customers to improve internal business processes and generate revenue. With over a decade of experience, and operations in Sydney, Paris, London and the USA, Soprano can deliver innovative off-the-shelf and customised solutions for the wireless customer in a timely and highly cost efficient manner.
SOPRANO is an IBM Premium Business Partner and is headquartered in Sydney, Australia.
For additional information on SOPRANO visit www.soprano.com.au
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Contact
Soprano Design Pty Ltd
Lucy Zou
+61 2 9900 2200
www.soprano.com.au
Lucy Zou
+61 2 9900 2200
www.soprano.com.au
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