Avanta Raises Bar in Service Excellence at Its Business Service Centres with Datacraft’s Converged Communications Solutions
Mumbai, India, January 11, 2009 --(PR.com)-- Datacraft, Asia’s leading independent IT solutions and Services Company, has been chosen by Avanta, UK’s leading provider of Serviced Office space, to build a converged communication infrastructure for their Business Service centers in India. The new infrastructure is designed to achieve high service standards and cost efficiencies for Avanta’s customers using its facilities.
As a part of Avanta’s US$1.4 million contract, Datacraft India was tasked with setting up the state-of-the-art converged communications infrastructure for two of its new business service centres in Mumbai. Avanta has previously engaged Datacraft to set up its first business service centre in New Delhi in 2007 and was impressed by Datacraft’s technical expertise, quality of service and client engagement.
The contract included provisioning of IP end points, Cisco Call Manager, and foundation network infrastructure, in addition to design and consultancy, engineering and staging, project management and Uptime maintenance service. It also entailed integrating Avanta’s call billing solution “Elephant” to the IPT solution and EVOT call attendant solution for incoming call management.
“The converged communication infrastructure will equip Avanta’s business service centers with the latest communications technology for an improved user experience, and make us the preferred choice for their office facilities. As with all Avanta Serviced Office centers, our facility in India is set to feature cutting-edge communications technology, including VoIP telephone systems, scalable Internet access and dedicated client server rooms. We are confident that with enhanced customer service, cost efficiencies and improved competitiveness, our Avanta serviced offices will certainly set a new benchmark in business service in India,” said Sean Morgan, Managing Director Avanta India
“Converged communications is an essential part of any business service and paves the way for improved competitiveness and operational efficiencies. Most importantly, the technology will enable Avanta to expand their service portfolio and bring greater level of customer service and satisfaction. This will further set Avanta apart from its competition and help maintain its leading position,” said Sunil Manglore, CEO, Datacraft India.
“We are a leading exponent of converged communications and one of the largest providers of integrated networks in the world. This track record has given us a competitive and unparalleled expertise not just in implementing converged communications, but in understanding the business benefits that arise from it. This is why we are able to design and deploy solutions that best address our clients’ needs,” added Manglore.
About Avanta
Avanta is a leading name in the serviced office market, with a rapidly growing portfolio of office suites in prime locations across the United Kingdom. Since its inception in 2004, Avanta has enjoyed rapid expansion and now manages over 640,000 sq ft of office space across sixteen locations and is continuing its UK and international expansion programme. Avanta offers highly flexible, non-branded office space with advanced and competitively priced technology, tailor-made to meet the requirements of the occupier.
About Datacraft
Datacraft is a wholly owned subsidiary of Dimension Data plc (LSE:DDT), a US$4.5 billion leading global IT solutions and services provider. Datacraft operates in over 50 offices across 13 Asia Pacific countries. We help clients plan, build, support, manage, improve and innovate their IT infrastructures. Datacraft combines an expertise in networking, security, data centre, storage, Microsoft solutions and contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses. For more information, please visit www.datacraft-asia.com.
For further information, please contact:
Michelle D’souza Tel: (91) 9930 8456 12
(Email: michelle@brand-comm.com)
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As a part of Avanta’s US$1.4 million contract, Datacraft India was tasked with setting up the state-of-the-art converged communications infrastructure for two of its new business service centres in Mumbai. Avanta has previously engaged Datacraft to set up its first business service centre in New Delhi in 2007 and was impressed by Datacraft’s technical expertise, quality of service and client engagement.
The contract included provisioning of IP end points, Cisco Call Manager, and foundation network infrastructure, in addition to design and consultancy, engineering and staging, project management and Uptime maintenance service. It also entailed integrating Avanta’s call billing solution “Elephant” to the IPT solution and EVOT call attendant solution for incoming call management.
“The converged communication infrastructure will equip Avanta’s business service centers with the latest communications technology for an improved user experience, and make us the preferred choice for their office facilities. As with all Avanta Serviced Office centers, our facility in India is set to feature cutting-edge communications technology, including VoIP telephone systems, scalable Internet access and dedicated client server rooms. We are confident that with enhanced customer service, cost efficiencies and improved competitiveness, our Avanta serviced offices will certainly set a new benchmark in business service in India,” said Sean Morgan, Managing Director Avanta India
“Converged communications is an essential part of any business service and paves the way for improved competitiveness and operational efficiencies. Most importantly, the technology will enable Avanta to expand their service portfolio and bring greater level of customer service and satisfaction. This will further set Avanta apart from its competition and help maintain its leading position,” said Sunil Manglore, CEO, Datacraft India.
“We are a leading exponent of converged communications and one of the largest providers of integrated networks in the world. This track record has given us a competitive and unparalleled expertise not just in implementing converged communications, but in understanding the business benefits that arise from it. This is why we are able to design and deploy solutions that best address our clients’ needs,” added Manglore.
About Avanta
Avanta is a leading name in the serviced office market, with a rapidly growing portfolio of office suites in prime locations across the United Kingdom. Since its inception in 2004, Avanta has enjoyed rapid expansion and now manages over 640,000 sq ft of office space across sixteen locations and is continuing its UK and international expansion programme. Avanta offers highly flexible, non-branded office space with advanced and competitively priced technology, tailor-made to meet the requirements of the occupier.
About Datacraft
Datacraft is a wholly owned subsidiary of Dimension Data plc (LSE:DDT), a US$4.5 billion leading global IT solutions and services provider. Datacraft operates in over 50 offices across 13 Asia Pacific countries. We help clients plan, build, support, manage, improve and innovate their IT infrastructures. Datacraft combines an expertise in networking, security, data centre, storage, Microsoft solutions and contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses. For more information, please visit www.datacraft-asia.com.
For further information, please contact:
Michelle D’souza Tel: (91) 9930 8456 12
(Email: michelle@brand-comm.com)
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Contact
Datacraft India Ltd
Michelle Dsouza
00912230488900
datacraft-asia.com
Michelle Dsouza
00912230488900
datacraft-asia.com
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