Dallas Area Software Developers are Taking an Interest in ITIL at the IT Change Governance Workshop Hosted on the University of Dallas Campus, 12:30PM June 28th, 2006
Dallas, TX, June 24, 2006 --(PR.com)-- Dallas area software developers are taking an interest in ITIL at the IT Change Governance Workshop hosted on the University of Dallas campus, 12:30PM June 28th, 2006
Ron Palmer, local author and ITIL expert, says that “Enterprise IT is facing increasing pressure to respond to customer needs more rapidly and in a more customer centric manner. This pressure is driving both IT operations groups and IT development groups to rethink they way they deliver value to the customer. IT operations groups are adopting IT Service Management (ITSM), IT Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (CoBiT), ISO/IEC 20000, and other frameworks/standards/practices to affect this change. Software development groups are adopting standardized project management disciplines, Service Oriented Architecture, and Change Governance to affect the same types of changes. What remains is to join these efforts to present a consistent IT experience to the customer.”
This event, sponsored by Serena Software, KEDAR, and InterNext Group, http://www.serena.com/News/Events/SemDallas.asp, provides software developers with an opportunity to learn about the exciting new capabilities in IT Change Governance and how that relates to ITIL. Ron Palmer will be presenting tips for ITIL implementation and will be available to answer questions about ITIL, IT Service Management, and to sign books.
Ron’s book "IT Service Management Foundations: ITIL® Study Guide" will be available for purchase and the author will be happy to autograph the book. The book is available at www.GulfStreamPress.com and Amazon.
IT Change Governance Workshop Location:
University of Dallas
Gorman Lecture Center, Room B
1845 East Northgate Drive
Irving, TX 75062
Phone: 1-972-721-5000
Ron Palmer is available as a media resource and speaker on the topics of IT Service Management (ITSM) and IT Infrastructure Library (ITIL), www.GulfStreamPress.com.
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Ron Palmer, local author and ITIL expert, says that “Enterprise IT is facing increasing pressure to respond to customer needs more rapidly and in a more customer centric manner. This pressure is driving both IT operations groups and IT development groups to rethink they way they deliver value to the customer. IT operations groups are adopting IT Service Management (ITSM), IT Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (CoBiT), ISO/IEC 20000, and other frameworks/standards/practices to affect this change. Software development groups are adopting standardized project management disciplines, Service Oriented Architecture, and Change Governance to affect the same types of changes. What remains is to join these efforts to present a consistent IT experience to the customer.”
This event, sponsored by Serena Software, KEDAR, and InterNext Group, http://www.serena.com/News/Events/SemDallas.asp, provides software developers with an opportunity to learn about the exciting new capabilities in IT Change Governance and how that relates to ITIL. Ron Palmer will be presenting tips for ITIL implementation and will be available to answer questions about ITIL, IT Service Management, and to sign books.
Ron’s book "IT Service Management Foundations: ITIL® Study Guide" will be available for purchase and the author will be happy to autograph the book. The book is available at www.GulfStreamPress.com and Amazon.
IT Change Governance Workshop Location:
University of Dallas
Gorman Lecture Center, Room B
1845 East Northgate Drive
Irving, TX 75062
Phone: 1-972-721-5000
Ron Palmer is available as a media resource and speaker on the topics of IT Service Management (ITSM) and IT Infrastructure Library (ITIL), www.GulfStreamPress.com.
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Contact
Gulf Stream Press
Ron Palmer
214.256.5892
www.GulfStreamPress.com
Ron Palmer
214.256.5892
www.GulfStreamPress.com
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