Outskirts Press Announces Harness the Power of Exceptional Customer Service, the Communication - General Book from Colorado Springs, CO Author Gaylyn R. Williams

Colorado Springs, CO, January 27, 2009 --(PR.com)-- Outskirts Press, Inc. has published Harness the Power of Exceptional Customer Service: Essential People Skills to Make Profits Soar by Gaylyn R. Williams, which is the author’s most recent book to date. The 7.4 x 9.7 paperback in the Business Communication - General category is available worldwide on book retailer websites such as Amazon and Barnes & Noble for a suggested retail price of $17.95. The webpage at www.outskirtspress.com/exceptionalcustomerservice was launched simultaneously with the book’s publication.

About the Book (Excerpts & Info)

Maximize Profits with Exceptional Customer Service

In today's fast-paced, customer-oriented business environment, people skills are vital for personal and professional success. First impressions—good or bad—last forever. That's why every contact with a consumer makes a world of difference. Discover how to—
• Identify the roadblocks sabotaging your ability to elicit customer confidence
• Improve your listening skills to identify customer needs and solve problems
• Deliver outstanding, personalized service resulting in satisfied customers
• Reduce customer-service problems through quality communication
• Understand consumers and meet their expectations

• Employ nonverbal communication to convey a positive customer-service message
• Leverage interactions into opportunities to build customer loyalty
• Adjust your communication style to increase your credibility with customers

Who benefits from Harness the Power of Exceptional Customer Service?
• Customer-service representatives
• Salespeople
• Supervisors
• Upper-level managers
• Business owners
• Anyone who interfaces with the public

Your success depends on your ability to deliver phenomenal customer service.

“If you want to transform your business and multiply your profits … you must put the relationship before the transaction. I know of no more effective author on the subject of interpersonal skills than Gaylyn Williams. ”—Paul Strauss, Business Leader and President, WCRT, Chicago, IL

“A must read for every person who will interact with customers. A must read for those without prior experience in sales and management.… Of the books, tapes and CDs I have acquired over the past thirty years, Gaylyn has given us what I consider the most powerful tool to date.”—Jim Werner, 30-year Business Owner and Speaker, Fort Myers, FL

“Good communication skills are an indispensable tool for your success in any business. This series is an absolute essential for every person wanting to maximize their profit potential.”—William Bronchick, Attorney, Best-Selling Author, Host of Legalwiz.com, Denver, CO

Deftly constructed at 174 pages, Harness the Power of Exceptional Customer Service: Essential People Skills to Make Profits Soar is being aggressively promoted to appropriate markets with a focus on the Business Communication - General category. With U.S. wholesale distribution through Ingram and Baker & Taylor, and pervasive online availability through Amazon, Barnes & Noble and elsewhere, Harness the Power of Exceptional Customer Service meets consumer demand through both retail and library markets with a suggested retail price of $17.95.

Additionally, Harness the Power of Exceptional Customer Service can be ordered by retailers or wholesalers for the maximum trade discount price set by the author in quantities of ten or more from the Outskirts Press wholesale online bookstore at www.outskirtspress.com/buybooks

ISBN: 9781432711498
Format: 7.4 x 9.7 paperback
SRP: $17.95

For more information or to contact the author, visit www.outskirtspress.com/exceptionalcustomerservice

About the Author

Gaylyn Williams has more than 20 years experience as an international speaker and communication trainer. She is an expert at showing people—just like you—how to upgrade ordinary quality service to extraordinary, world-class customer service. Gaylyn has written 14 books that have been published in 15 languages. She has discovered the secret to help businesses dramatically increase profits by using her powerful communication strategies.

Maximize your ability to effectively connect with people to—
• Increase productivity
• Keep customers longer
• Lower sales and marketing costs
• Boost profits
Success Books, LLC

www.SuccessBooks.Info

About Outskirts Press, Inc.

Outskirts Press offers turn-key, custom book publishing services for authors seeking a cost-effective, fast, and flexible way to publish and distribute their books while retaining all their rights and full creative control. Available globally at www.outskirtspress.com and located on the outskirts of Denver, Colorado, Outskirts Press, Inc. represents the future of book publishing, today.

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Outskirts Press, Inc., 10940 S. Parker Rd - 515, Parker, Colorado 80134
http://outskirtspress.com 1-888-OP-BOOKS