Leading Law Firm Garant Partners Selects Inter Globe Corporation Service Desk Software
International law firm Garant Partners has selected Inter Globe Corporation (IGC) Service Management software, for its global service desk solution.
Hong Kong, Hong Kong S.A.R., April 29, 2009 --(PR.com)-- International law firm Garant Partners has selected Inter Globe Corporation (IGC) Service Management software, for its global service desk solution. Using the Infra system service desk, analysts can proactively manage the Incident/Problem/Known Error lifecycle. This has resulted in significant efficiency gains, with frontline staff in Europe and Asia now easily able to resolve 75 per cent of all calls logged.
Chan Kwen-Lim, Service Management Team Leader at Garant Partners comments, “Using IGC’s IT Service Management solution has allowed us to swiftly introduce best practice processes for Incident, Problem, Known Error and Knowledge Management. Implementation of the new system was straightforward and IGC’s consulting and technical staff provided first class service throughout. We now have a flexible global service desk solution with rich functionality, which we can easily enhance to meet future needs.”
IGC is now used to manage frontline calls for the firm’s contact management, HR and accounts systems. Several service departments have also replaced existing databases with the IGC system, with users in the Reprographics department and Document Centre now logging more than 2,000 jobs per month such as requests for photocopying or documentation. Partitioning within the IGC Configuration Management Database ensures that users view only data relevant to each particular operation.
Garant Partners has also implemented the IGC Knowledge Bank, building up a repository of Frequently Asked Questions (FAQs) and documentation to assist with troubleshooting for common problems. Information about Known Errors has been formalised and is now published to the business, and the firm has plans to introduce self-service via the IGC Customer Portal in the near future.
About Garant Partners
Garant Partners is not only an independent, strategically focused with full service but a multi-disciplinary law firm of more than 200 lawyers that professionally represents our clients on virtually every legal issue, from corporate governance, litigation, mergers and acquisitions, labor and employment, executive benefits and compensation to intellectual property, new media, real estate, taxation, wealth management and estate planning.
For more information visit www.garantpartners.com
About IGC
IGC is the international developer of 100% Web solution that automates IT Service Management processes (including Incident, Problem, Change, Configuration, Release, Availability and Service Level Management). IGC supports industry best practice methodology such as ITIL and KCS and delivers the best upfront and ongoing value for comparative depth of functionality. Established in 1995, I IGC has regional head offices in the UK, India and Australia and a worldwide network of partners and distributors. www.interglobecorporation.com
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Chan Kwen-Lim, Service Management Team Leader at Garant Partners comments, “Using IGC’s IT Service Management solution has allowed us to swiftly introduce best practice processes for Incident, Problem, Known Error and Knowledge Management. Implementation of the new system was straightforward and IGC’s consulting and technical staff provided first class service throughout. We now have a flexible global service desk solution with rich functionality, which we can easily enhance to meet future needs.”
IGC is now used to manage frontline calls for the firm’s contact management, HR and accounts systems. Several service departments have also replaced existing databases with the IGC system, with users in the Reprographics department and Document Centre now logging more than 2,000 jobs per month such as requests for photocopying or documentation. Partitioning within the IGC Configuration Management Database ensures that users view only data relevant to each particular operation.
Garant Partners has also implemented the IGC Knowledge Bank, building up a repository of Frequently Asked Questions (FAQs) and documentation to assist with troubleshooting for common problems. Information about Known Errors has been formalised and is now published to the business, and the firm has plans to introduce self-service via the IGC Customer Portal in the near future.
About Garant Partners
Garant Partners is not only an independent, strategically focused with full service but a multi-disciplinary law firm of more than 200 lawyers that professionally represents our clients on virtually every legal issue, from corporate governance, litigation, mergers and acquisitions, labor and employment, executive benefits and compensation to intellectual property, new media, real estate, taxation, wealth management and estate planning.
For more information visit www.garantpartners.com
About IGC
IGC is the international developer of 100% Web solution that automates IT Service Management processes (including Incident, Problem, Change, Configuration, Release, Availability and Service Level Management). IGC supports industry best practice methodology such as ITIL and KCS and delivers the best upfront and ongoing value for comparative depth of functionality. Established in 1995, I IGC has regional head offices in the UK, India and Australia and a worldwide network of partners and distributors. www.interglobecorporation.com
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Contact
Garant Partners
Elizabeth Wong
+852-3019-9434
www.garantpartners.com
Elizabeth Wong
+852-3019-9434
www.garantpartners.com
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