Valicom Reports Strong Customer Satisfaction Scores for Q1 09
Madison, WI, May 22, 2009 --(PR.com)-- Valicom, a 100% woman-owned telecom expense management company based in Madison, WI, is pleased to announce that customer satisfaction for the first quarter of 2009 was up once again The final score for the first quarter of 2009 is reported at 3.65/4.00.
Since 1999, Valicom, formerly Visicom, has been collecting data on the satisfaction of clients and using that information to provide better service; making Valicom an industry leader in the quarterly monitoring of client satisfaction. In a time when most companies are looking to get more for less, Valicom delivers a high quality service which is being recognized by clients.
Valicom’s vice president of operations, Jeff Poirior, says, “We have collected over 30 quarters of survey data and continually learn from each survey. We view our client's feedback as a gift. Our ability to interpret that feedback and weave it into ways we can then improve our processes and support activities leads us to these outstanding survey results. In essence, we are consistently exceeding our client's expectations and enabling them to focus their attention on other business functions as required. We have demonstrated a consistent increase in our survey results, purely based on our employee's behavior and performance. We strive to make every client interaction a memorable, positive experience. We approach our clients with a servant's heart perspective.”
Valicom measures customer satisfaction in eight areas using a 1-4 scale. Areas measured include: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
In 2008, Valicom saw two quarters of record satisfaction scores, and continues to work on increasing these numbers. Valicom offers guaranteed savings to clients, which makes their telecom expense management service a no-risk opportunity to find savings with a respected corporation.
For more information on client satisfaction, please contact Jeff Poirior, vice president of operations, at (800) 467-7226 or jpoirior@valicomcorp.com. If you are interested in seeking telecom expense management services for your organization, please contact Scott Matchette, business development executive, at (800) 467-7226 or smatchette@valicomcorp.com.
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About Valicom:
Valicom is a Madison, WI based telecom expense management organization, founded in 1991. President and CEO, Nancy Peckham, operates Valicom as a certified, 100% woman-owned business. Valicom is vendor independent and value-oriented TEM provider offering validation of and control over telecom costs including voice, data, and wireless communications. Valicom offers a full suite of services including telecom audit, call accounting, RFP, invoice process, invoice payment, test calls, contract negotiations and more. For more information, please visit www.valicomcorp.com.
Since 1999, Valicom, formerly Visicom, has been collecting data on the satisfaction of clients and using that information to provide better service; making Valicom an industry leader in the quarterly monitoring of client satisfaction. In a time when most companies are looking to get more for less, Valicom delivers a high quality service which is being recognized by clients.
Valicom’s vice president of operations, Jeff Poirior, says, “We have collected over 30 quarters of survey data and continually learn from each survey. We view our client's feedback as a gift. Our ability to interpret that feedback and weave it into ways we can then improve our processes and support activities leads us to these outstanding survey results. In essence, we are consistently exceeding our client's expectations and enabling them to focus their attention on other business functions as required. We have demonstrated a consistent increase in our survey results, purely based on our employee's behavior and performance. We strive to make every client interaction a memorable, positive experience. We approach our clients with a servant's heart perspective.”
Valicom measures customer satisfaction in eight areas using a 1-4 scale. Areas measured include: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
In 2008, Valicom saw two quarters of record satisfaction scores, and continues to work on increasing these numbers. Valicom offers guaranteed savings to clients, which makes their telecom expense management service a no-risk opportunity to find savings with a respected corporation.
For more information on client satisfaction, please contact Jeff Poirior, vice president of operations, at (800) 467-7226 or jpoirior@valicomcorp.com. If you are interested in seeking telecom expense management services for your organization, please contact Scott Matchette, business development executive, at (800) 467-7226 or smatchette@valicomcorp.com.
###
About Valicom:
Valicom is a Madison, WI based telecom expense management organization, founded in 1991. President and CEO, Nancy Peckham, operates Valicom as a certified, 100% woman-owned business. Valicom is vendor independent and value-oriented TEM provider offering validation of and control over telecom costs including voice, data, and wireless communications. Valicom offers a full suite of services including telecom audit, call accounting, RFP, invoice process, invoice payment, test calls, contract negotiations and more. For more information, please visit www.valicomcorp.com.
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Valicom
Bridget Thomas
800-467-7226
www.valicomcorp.com
Bridget Thomas
800-467-7226
www.valicomcorp.com
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