Stoops Freightliner Express Assessment Service Offers Speedy Service and Reduces Downtime for Commercial Equipment Owners

Indianapolis, IN, May 30, 2009 --(PR.com)-- Stoops Freightliner Quality Trailer, Inc. is celebrating the success of its Express Assessment Service. Customers from across the country have benefited from this new process that calls for immediate assessments of incoming commercial equipment and ensures timely customer communication and repairs. Drivers, owner operators and fleets all agree that the key advantages are minimal downtime and increased satisfaction. An added benefit to the customer is that Stoops Freightliner services all makes and models of heavy duty trucks.

"Excessive downtime is simply not an option for drivers and equipment owners," explains Jeff Stoops, owner. "Our customers expect quality repairs and speedy service. The Stoops Express Assessment Program ensures a timely diagnosis, parts availability and the keys quickly back into the hands of the driver."

The new program is supported by a team of expert technicians trained to look beyond the obvious to identify issues that could result in costly downtime. When a customer arrives at a Stoops Freightliner location, the equipment is assigned to a dedicated technician who spends no more than one hour diagnosing the issue. The service advisor communicates findings, part availability, repair costs and repair times to the customer so an informed decision can be made. Additionally, Stoops will file all applicable warranties for customers resulting in additional time saved.

The Stoops Freightliner Express Assessment is available at all Stoops locations. The program is extended to all customers from the one truck operator to large fleets. This new service complements Stoops Freightliner’s complete portfolio of services that includes truck and trailer sales, parts and service and collision repair.

Stoops Freightliner is one of the largest dealers in North America with six locations in both Indiana and Ohio. Stoops offers a complete line of Freightliner, Sprinter, Sterling and Western Star Products in addition to selling new and used trailers. More information on Stoops Freightliner products and services is available at www.stoops.com.

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