Alorica Inc. Celebrates 10-Year Anniversary
Chino, CA, June 17, 2009 --(PR.com)-- Alorica Inc., a leading customer service management company, celebrates 10 years in the business on June 15, 2009. Celebrations for existing employees will be held at each of Alorica’s 16 locations globally throughout the week.
In the 1990s, the market was filled with examples of bad customer service and the need for higher standards was apparent. It was out of this need that Andy Lee, Alorica’s founder and CEO, set out to create some superior standards by creating Alorica.
“We started out in 1999 with just an idea and today we are more than 7,000 people strong, operating in 16 facilities,” said Mr. Lee. “We’ve come a long way in the last 10 years, thanks to the support of the communities in which we are located and the hard work and dedication of our workforce. As we continue to develop relationships with clients in advancing industries, I am excited to see what the future holds.”
Alorica continued to evolve from the basic functionality of a call center to meet the changing needs of its clients. One prominent necessity was to bridge back-end product fulfillment, repair and returns processing with front-office customer call center support. As a result Alorica developed its own proprietary software application named HELIX by ALORICA®. By 2000, Alorica began to offer the entire CRM suite to its clients. Over the years Alorica has received various patents in connection with its HELIX by ALORICA® proprietary CRM software.
Alorica now specializes in inbound customer service, technical support, and repair and reverse logistics services, managing the entire customer and product lifecycle. Recent 2009 successes for Alorica include:
The grand opening of a second Tulsa, Oklahoma customer contact center in February 2009.
The opening of Alorica’s Greenville, South Carolina customer contact center for Samsung Networks in March 2009.
The Terre Haute, Indiana site celebrated their one year anniversary on June 9, 2009, where they employ more than 750 employees.
Most recently, plans to open a new customer contact center in Lafayette, Indiana are underway. This newest facility is anticipated to bring 600 jobs to the state making it Alorica’s second call center in Indiana within a year’s time. Training classes are scheduled to begin in July 2009.
Applications are currently being accepted. Candidates with an interest or experience in technology can apply by visiting one of Alorica’s 16 locations in person, or by visiting www.AloricaJobs.com.
About Alorica Inc.
Alorica Inc. is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions. Alorica integrates, manages and automates these service solutions with Helix by Alorica®, which also provides real-time Web-delivered data analysis with worldwide accessibility. Headquartered in Chino, Calif., Alorica proudly provides customer service excellence in more than 16 locations, 14 housed nationally. For more information, please visit Alorica’s website at www.Alorica.com.
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In the 1990s, the market was filled with examples of bad customer service and the need for higher standards was apparent. It was out of this need that Andy Lee, Alorica’s founder and CEO, set out to create some superior standards by creating Alorica.
“We started out in 1999 with just an idea and today we are more than 7,000 people strong, operating in 16 facilities,” said Mr. Lee. “We’ve come a long way in the last 10 years, thanks to the support of the communities in which we are located and the hard work and dedication of our workforce. As we continue to develop relationships with clients in advancing industries, I am excited to see what the future holds.”
Alorica continued to evolve from the basic functionality of a call center to meet the changing needs of its clients. One prominent necessity was to bridge back-end product fulfillment, repair and returns processing with front-office customer call center support. As a result Alorica developed its own proprietary software application named HELIX by ALORICA®. By 2000, Alorica began to offer the entire CRM suite to its clients. Over the years Alorica has received various patents in connection with its HELIX by ALORICA® proprietary CRM software.
Alorica now specializes in inbound customer service, technical support, and repair and reverse logistics services, managing the entire customer and product lifecycle. Recent 2009 successes for Alorica include:
The grand opening of a second Tulsa, Oklahoma customer contact center in February 2009.
The opening of Alorica’s Greenville, South Carolina customer contact center for Samsung Networks in March 2009.
The Terre Haute, Indiana site celebrated their one year anniversary on June 9, 2009, where they employ more than 750 employees.
Most recently, plans to open a new customer contact center in Lafayette, Indiana are underway. This newest facility is anticipated to bring 600 jobs to the state making it Alorica’s second call center in Indiana within a year’s time. Training classes are scheduled to begin in July 2009.
Applications are currently being accepted. Candidates with an interest or experience in technology can apply by visiting one of Alorica’s 16 locations in person, or by visiting www.AloricaJobs.com.
About Alorica Inc.
Alorica Inc. is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions. Alorica integrates, manages and automates these service solutions with Helix by Alorica®, which also provides real-time Web-delivered data analysis with worldwide accessibility. Headquartered in Chino, Calif., Alorica proudly provides customer service excellence in more than 16 locations, 14 housed nationally. For more information, please visit Alorica’s website at www.Alorica.com.
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Contact
Alorica Inc.
Michelle Maffei
909.606.3627
www.alorica.com
Michelle Maffei
909.606.3627
www.alorica.com
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