eGain and Leading Industry Analyst Firm Host Online Seminar on Web Self-Service Innovation – Self-Service 3.0
Webinar to focus on web self-service evolution, innovation and best practices that maximize customer adoption
Mountain View, CA, August 17, 2006 --(PR.com)-- eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar featuring JupiterResearch on Wednesday, August 22nd, from 11:00 am to noon Pacific Time. The webinar will focus on the evolution of web self-service from a tactical cost reduction tool to a strategic differentiator that can boost online user adoption, enhance customer experience, and increase sales.
JupiterResearch has been tracking the evolution of web self-service over the last seven years, and has identified three distinct stages of its evolution – from Self-Service 1.0 to Self-Service 3.0. Leveraged by leading companies that excel in customer service, Self-Service 3.0 represents the most innovative and comprehensive approach to self-service that can set new standards in user adoption and customer experience, while increasing sales and strengthening brand loyalty. JupiterResearch will walk the audience through this evolution and provide insights into Self-Service 3.0 – what it is and how businesses can benefit from it.
eGain delivers the industry's most comprehensive, proven and flexible customer interaction management solution, including web self-service, to world-class clients. Co-presenting with Jupiter, eGain will speak about self-service innovations and best practices implemented by its blue-chip clients worldwide.
Featured Presenters
- Zachary McGeary, Associate Analyst for Web Technologies and Operations, JupiterResearch
- Don Muchow, Senior Solutions Manager, eGain
Date and Time of Event
Wednesday, August 22nd, from 11:00 am to noon Pacific Time.
How to Register
To register, please fill out the registration form.
About eGain Communications Corporation
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
eGain Service™ 7, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.
eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: United States: 800-821-4358; UK and the rest of Europe: 1753-464646.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact:
Maeve Naughton
eGain Communications
Tel: 650 230 7449
Email: pr@egain.com
###
JupiterResearch has been tracking the evolution of web self-service over the last seven years, and has identified three distinct stages of its evolution – from Self-Service 1.0 to Self-Service 3.0. Leveraged by leading companies that excel in customer service, Self-Service 3.0 represents the most innovative and comprehensive approach to self-service that can set new standards in user adoption and customer experience, while increasing sales and strengthening brand loyalty. JupiterResearch will walk the audience through this evolution and provide insights into Self-Service 3.0 – what it is and how businesses can benefit from it.
eGain delivers the industry's most comprehensive, proven and flexible customer interaction management solution, including web self-service, to world-class clients. Co-presenting with Jupiter, eGain will speak about self-service innovations and best practices implemented by its blue-chip clients worldwide.
Featured Presenters
- Zachary McGeary, Associate Analyst for Web Technologies and Operations, JupiterResearch
- Don Muchow, Senior Solutions Manager, eGain
Date and Time of Event
Wednesday, August 22nd, from 11:00 am to noon Pacific Time.
How to Register
To register, please fill out the registration form.
About eGain Communications Corporation
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
eGain Service™ 7, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.
eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: United States: 800-821-4358; UK and the rest of Europe: 1753-464646.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact:
Maeve Naughton
eGain Communications
Tel: 650 230 7449
Email: pr@egain.com
###
Contact
eGain Communications
Jamie Abayan
650-230-7532
www.egain.com
Jamie Abayan
650-230-7532
www.egain.com
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