Guest Direct Achieves Goal of Half Million Rooms
Guest Direct is pleased to announce that it has reached its goal of providing Internet support for 500,000 hotel rooms in just six months.
Chesterfield, MO, June 26, 2009 --(PR.com)-- Guest Direct, the leader in high-speed Internet access support for the hospitality industry, is pleased to announce that it has reached its ambitious goal of providing Internet support for 500,000 hotel rooms. This goal, originally set in Sept. 2008, was a two-year goal that was met just six months after being set, stated President/CEO Robert W. Nolan Jr.
Early achievement of the goal can be attributed to several factors: a continued focus on guest satisfaction; significant enhancements to the operations and IT infrastructures yielding greater labor efficiencies; and acquisition of key client partnerships in the systems integration market.
“We are well positioned to grow our supported room count to three quarters of a million rooms by the end of 2010”, Nolan said. “Recent investments in operational infrastructure, systems development, and mission critical telephony platforms form the foundation upon which we can successfully support a 50% increase in technical support business over the next 18 months.”
Today’s hotel guests name high-speed Internet access as the most important amenity a hotel can provide. If the Internet does not work, a guest will not be satisfied with their stay. At Guest Direct partner hotels, a guest may call an 800 number and a Guest Direct representative will walk them through connecting to the Internet and any necessary troubleshooting processes.
Nolan stated that one of the key factors for success has been the development of their client-focused workflow management and reporting system, ContactCenter Direct. This intuitive system provides for a consistent troubleshooting workflow, summarizes all data collected during a support call and allows property managers to view trends in Internet access issues. This allows managers to make educated decisions and improve their property’s high-speed Internet service.
Guest Direct’s track record has positioned them as one of the top customer service companies. During the hiring process every technician is meticulously analyzed and undergoes an extensive training process before they ever answer a call. Each Guest Direct call is recorded for increased accountability, stored in the system and is available for the hotel managers to review.
About Customer Direct
Guest Direct is a division of Customer Direct. Founded in 1997, St. Louis-based Customer Direct provides outsourced call center services for a wide variety of clientele. These outsourced services include customer care, multi-tier technical support and contact center software. Their domestic and international clients include, the hospitality industry, web retailers, software companies, not-for-profit organizations, financial services organizations, direct marketers, and health care providers. For more information, visit www.customerdirect.com or call 1-800-332-3756.
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Early achievement of the goal can be attributed to several factors: a continued focus on guest satisfaction; significant enhancements to the operations and IT infrastructures yielding greater labor efficiencies; and acquisition of key client partnerships in the systems integration market.
“We are well positioned to grow our supported room count to three quarters of a million rooms by the end of 2010”, Nolan said. “Recent investments in operational infrastructure, systems development, and mission critical telephony platforms form the foundation upon which we can successfully support a 50% increase in technical support business over the next 18 months.”
Today’s hotel guests name high-speed Internet access as the most important amenity a hotel can provide. If the Internet does not work, a guest will not be satisfied with their stay. At Guest Direct partner hotels, a guest may call an 800 number and a Guest Direct representative will walk them through connecting to the Internet and any necessary troubleshooting processes.
Nolan stated that one of the key factors for success has been the development of their client-focused workflow management and reporting system, ContactCenter Direct. This intuitive system provides for a consistent troubleshooting workflow, summarizes all data collected during a support call and allows property managers to view trends in Internet access issues. This allows managers to make educated decisions and improve their property’s high-speed Internet service.
Guest Direct’s track record has positioned them as one of the top customer service companies. During the hiring process every technician is meticulously analyzed and undergoes an extensive training process before they ever answer a call. Each Guest Direct call is recorded for increased accountability, stored in the system and is available for the hotel managers to review.
About Customer Direct
Guest Direct is a division of Customer Direct. Founded in 1997, St. Louis-based Customer Direct provides outsourced call center services for a wide variety of clientele. These outsourced services include customer care, multi-tier technical support and contact center software. Their domestic and international clients include, the hospitality industry, web retailers, software companies, not-for-profit organizations, financial services organizations, direct marketers, and health care providers. For more information, visit www.customerdirect.com or call 1-800-332-3756.
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Contact
Customer Direct
Pat Nolan
(800) 332-3756 x336
www.customerdirect.com
Pat Nolan
(800) 332-3756 x336
www.customerdirect.com
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