National Author and Customer Service Presenter, Joan Fox, Offers Inspirational Thoughts on Motivated Service in a New Guest Column on the Lincoln Maly Marketing Website
National Customer Service Expert, Joan Fox, writes a guest column suggesting that there is a difference in a level of minimal guest service vs. truly inspired service. Her thoughts are presented in the second in a series of monthly posts on the Lincoln Maly Marketing website by business, cultural and community leaders. She joins first guest columnist John Pepper's inspirational piece posted in June on the website of this Cincinnati-based marketing, PR and corporate communications firm.
Cincinnati, OH, August 08, 2009 --(PR.com)-- Lincoln Maly Marketing, a Cincinnati, Ohio-based integrated marketing, media relations, PR and corporate communications firm, has announced that national author, speaker and customer service expert, Joan Fox, has written the second guest column in a series of monthly posts on the Lincoln Maly Marketing website. Fox is owner and president of Eagle Inspiration Training & Development, Inc., a national firm specializing in management development and customer service strategizing and training, also based in Cincinnati, Ohio.
Joan Fox’s column ponders the question of the often lackluster level of customer service by so many who serve in that industry. She poses the question: is it possible for hearts such as those that beat in ultimate servants such as Mother Teresa, Nelson Mandela, Martin Luther King, Jr. and John F. Kennedy, to also beat in the bodies of those who routinely serve customers?
Lincoln Maly Marketing introduced a the new series of monthly guest columns in June with a particularly stirring first guest column installment by John Pepper, former CEO for P&G and current non-executive Chairman of the Board of Disney. The columns will continue to appear monthly on the lincolnmalymarketing.com website.
Principal partner of Lincoln Maly Marketing, Joanne Maly, explained, “The company’s guest column concept offers persons of true vision and leadership a forum to share their own personal passion – a passion that perhaps ties into their own business experience, but also reveals the unique personality of that person and taps into a reader’s own heart.” In Mr. Pepper’s inspiring guest column post, "If You Dream It, You Can Do It," he tells a story involving the Walt Disney Company, in particular Pixar, the producer of many great films, including “Toy Story,” “The Incredibles”, “Finding Nemo”, “A Bug’s Life”, “Cars”, and, most recently, “UP.”
Mr. Pepper writes about the vision, obstacles and persistence of John Lassiter, Ed Catmull, and Steve Jobs, while creating the Pixar company. In his column, Pepper explains, “The creation of Pixar is all about “a dream” and the persistence and conviction of the people involved that they could make that dream come true; that they could “do it.”
Maly commented that Joan Fox’s and John Pepper’s messages capture the very essence of what the company’s guest column concept is all about.
“The featured monthly guest columns will be written by persons who inspire others, and who have inspired me, to ‘make a difference.’ Whether that difference is to encourage others to be generous, creative and innovative; to use business acumen to help others in need; to encourage the artistic side in each of us; or to recognize the imaginative, the resourceful, and the out-of-the-box idea generators, my hope is that the guest columns will inspire, motivate, and incite energy, ideas, leadership, excellence, risk-taking and action in readers.”
She continued that she perceives the guest pieces to be different from blog entries, white-papers, or magazine articles. Maly explained, “The columns are (1) a personal message (2) from a truly awesome person (3) who I see as an example for others in business and in life and, who, with their story, will (4) tap into a reader’s heart.”
Lincoln Maly Marketing has established itself as a leader in the marketing, communications and PR fields. The company is described as a Cincinnati marketing and corporate communications firm specializing in strategic marketing counsel, planning and execution; laser-focused corporate communications; dynamic social media implementation; and successful PR and media relations campaigns.
Company principal, Joanne Maly, commented, “the Lincoln Maly Marketing company mission is to bring an intelligent, integrated, creative and energetic approach to every marketing, corporate communications, customer communications, social media or public relations project.”
The Lincoln Maly Marketing company site can be viewed at lincolnmalymarketing.com and the company's Simply Said blog can be found at lincolnmalymarketing.com/blog/simply-said.
About Lincoln Maly Marketing
Founded by veteran marketing strategist, Joanne Maly, in 2008, Lincoln Maly Marketing is a Cincinnati marketing and corporate communications firm specializing in strategic marketing counsel, planning and execution; laser-focused corporate communications; dynamic social media implementation; and successful PR and media relations campaigns. Lincoln Maly Marketing blends extensive expertise, solid talent, a thirst for creativity, and long-standing relationships to achieve outstanding client results.
About Joan Fox and Eagle Inspiration Training & Development, Inc.
Joan is the founder of Eagle Inspiration Training & Development, Inc., a nationally respected firm whose mission is to increase the capacity of organizations to ‘compete and win with service.’ She is a sought-after speaker and consultant as a customer service expert ‘specializing in profoundly improving the customer’s experience.’ Her seminars have been presented to associations, professional organizations, small, mid-sized and large corporations. A highlight in Fox’s career was a series of presentations she was asked to make to the leadership of Disney. Joan is the author of “The Chronicles of Sir Vival – Customer Service Under Seige.” Joan can be reached through her website at joanfox.com/speaking/training or via email at joan@joanfox.com.
Contact: Joanne Maly, Lincoln Maly Marketing, info@lincolnmalymarketing.com
###
Joan Fox’s column ponders the question of the often lackluster level of customer service by so many who serve in that industry. She poses the question: is it possible for hearts such as those that beat in ultimate servants such as Mother Teresa, Nelson Mandela, Martin Luther King, Jr. and John F. Kennedy, to also beat in the bodies of those who routinely serve customers?
Lincoln Maly Marketing introduced a the new series of monthly guest columns in June with a particularly stirring first guest column installment by John Pepper, former CEO for P&G and current non-executive Chairman of the Board of Disney. The columns will continue to appear monthly on the lincolnmalymarketing.com website.
Principal partner of Lincoln Maly Marketing, Joanne Maly, explained, “The company’s guest column concept offers persons of true vision and leadership a forum to share their own personal passion – a passion that perhaps ties into their own business experience, but also reveals the unique personality of that person and taps into a reader’s own heart.” In Mr. Pepper’s inspiring guest column post, "If You Dream It, You Can Do It," he tells a story involving the Walt Disney Company, in particular Pixar, the producer of many great films, including “Toy Story,” “The Incredibles”, “Finding Nemo”, “A Bug’s Life”, “Cars”, and, most recently, “UP.”
Mr. Pepper writes about the vision, obstacles and persistence of John Lassiter, Ed Catmull, and Steve Jobs, while creating the Pixar company. In his column, Pepper explains, “The creation of Pixar is all about “a dream” and the persistence and conviction of the people involved that they could make that dream come true; that they could “do it.”
Maly commented that Joan Fox’s and John Pepper’s messages capture the very essence of what the company’s guest column concept is all about.
“The featured monthly guest columns will be written by persons who inspire others, and who have inspired me, to ‘make a difference.’ Whether that difference is to encourage others to be generous, creative and innovative; to use business acumen to help others in need; to encourage the artistic side in each of us; or to recognize the imaginative, the resourceful, and the out-of-the-box idea generators, my hope is that the guest columns will inspire, motivate, and incite energy, ideas, leadership, excellence, risk-taking and action in readers.”
She continued that she perceives the guest pieces to be different from blog entries, white-papers, or magazine articles. Maly explained, “The columns are (1) a personal message (2) from a truly awesome person (3) who I see as an example for others in business and in life and, who, with their story, will (4) tap into a reader’s heart.”
Lincoln Maly Marketing has established itself as a leader in the marketing, communications and PR fields. The company is described as a Cincinnati marketing and corporate communications firm specializing in strategic marketing counsel, planning and execution; laser-focused corporate communications; dynamic social media implementation; and successful PR and media relations campaigns.
Company principal, Joanne Maly, commented, “the Lincoln Maly Marketing company mission is to bring an intelligent, integrated, creative and energetic approach to every marketing, corporate communications, customer communications, social media or public relations project.”
The Lincoln Maly Marketing company site can be viewed at lincolnmalymarketing.com and the company's Simply Said blog can be found at lincolnmalymarketing.com/blog/simply-said.
About Lincoln Maly Marketing
Founded by veteran marketing strategist, Joanne Maly, in 2008, Lincoln Maly Marketing is a Cincinnati marketing and corporate communications firm specializing in strategic marketing counsel, planning and execution; laser-focused corporate communications; dynamic social media implementation; and successful PR and media relations campaigns. Lincoln Maly Marketing blends extensive expertise, solid talent, a thirst for creativity, and long-standing relationships to achieve outstanding client results.
About Joan Fox and Eagle Inspiration Training & Development, Inc.
Joan is the founder of Eagle Inspiration Training & Development, Inc., a nationally respected firm whose mission is to increase the capacity of organizations to ‘compete and win with service.’ She is a sought-after speaker and consultant as a customer service expert ‘specializing in profoundly improving the customer’s experience.’ Her seminars have been presented to associations, professional organizations, small, mid-sized and large corporations. A highlight in Fox’s career was a series of presentations she was asked to make to the leadership of Disney. Joan is the author of “The Chronicles of Sir Vival – Customer Service Under Seige.” Joan can be reached through her website at joanfox.com/speaking/training or via email at joan@joanfox.com.
Contact: Joanne Maly, Lincoln Maly Marketing, info@lincolnmalymarketing.com
###
Contact
Lincoln Maly Marketing
Joanne Maly
513-321-4007
www.lincolnmalymarketing.com
www.lincolnmalymarketing.com/blog/simply-said
Joanne Maly
513-321-4007
www.lincolnmalymarketing.com
www.lincolnmalymarketing.com/blog/simply-said
Contact
Categories