Sibyl Systems is Proud to Announce the Formation and Launch of Its Call Center Division

Syracuse, NY, August 14, 2009 --(PR.com)-- Effective immediately Sibyl Systems will begin offering call center services to small to medium size businesses that need a dedicated call support center but either cannot afford to staff its own unit or lacks the operational size that would neccitate a dedicated staff for such a purpose.

Sibyl Systems President John Rice stated “Many of our customers would love to have a centralized number for their employees to call if they are having an issue with software or hardware issues but at the same time cannot justify the expense of opening such a unit. That’s where Sibyl would come in. For a reasonable monthly fee our company will offer a 24 by 7 staffed call center ready to answer and remedy many of the problems that the average corporate user might experience. These issues could be as mundane email issues, login issues and others. Our staff is highly skilled in windows and linux environments—the two main platforms that most businesses run on. By offering a cost effective alternative to in-house solutions we can provide our customers with piece of mind, and increased productivity.”

Sibyl Systems initially estimate the call center will staff 6 certified customer service representatives, which they estimate will be able to handle around 200 calls per day, and average 10 minutes per incident. If a call cannot be resolved over the phone a service technician will be dispatched with a guaranteed response time of 2 hours or less.

Pricing is determined on a per case basis. Free estimates are available by contacting the Sibyl Systems sales department.

For information please contact Sibyl Systems at (315)-505-6554, or sales@sibylsystems.com

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