Atrion Networking Corporation Introduces Client Service Representatives
New roles will replace Atrion’s automated call system with live-answer directory, sales and support.
Warwick, RI, August 26, 2009 --(PR.com)-- Atrion Networking Corporation, a leading provider of information technology and managed services, today announces it has introduced three Client Service Representative (CSR) roles to its staff.
The CSRs will be a live-answer replacement of the Company’s formerly automated call system and serve as the initial point of contact for all company directory, sales and client support needs. The model will additionally aid Atrion in providing a higher level of client service and in streamlining its support and engineering processes.
“Despite economic uncertainties, we still believe strongly in the need to continue to invest in innovation, technology and, most importantly, in people,” said Dave Raposa, Service Level Manager for Atrion’s Lifecycle Support Center. “With the CSR’s, we have brought people to our team with a passion to serve and equipped them with an intimate knowledge of our organization needed to address client needs. The CSR addition is a significant growth opportunity for all aspects of Atrion and is quintessential to our philosophy of providing the Ultimate Client Experience.”
The CSR roles come after client feedback and Atrion’s own experiences with its recently established Customer Interface Division (CID, announced November 2008); as well as experience mentoring students in the Johnson & Wales University Call Center Lab collaboratively established between Atrion and the University on their Providence campus. One student from the Lab’s pilot run has been hired by Atrion for a CSR role.
The CSR model is expected to go live on September 1, 2009. No changes will be made to the Company’s phone numbers or contact information.
About Atrion:
Established in 1987, Atrion specializes in the fusion of business and technology. We accelerate business productivity and enhance client satisfaction through a dedicated focus on our clients and through customized technology design, implementation and support solutions such as consultation, project management, manufacturer-certified training, carrier services, telephony, equipment procurement, local and wide area network implementation and managed services. Atrion’s multimedia division, Shazamm, offers innovative and interactive multimedia designs to enhance solution functionality and visibility. Atrion’s 1nService affiliation allows it to service companies locally and internationally. We are a Cisco Gold Partner, Microsoft Gold Partner and placed 455 the 2009 VAR 500 list. To learn how we can empower your company, visit www.atrion.net.
Contact: Giselle LaFrance
Manager of Media Relations
Atrion Networking Corporation
401.829.8321
glafrance@atrion.net
###
The CSRs will be a live-answer replacement of the Company’s formerly automated call system and serve as the initial point of contact for all company directory, sales and client support needs. The model will additionally aid Atrion in providing a higher level of client service and in streamlining its support and engineering processes.
“Despite economic uncertainties, we still believe strongly in the need to continue to invest in innovation, technology and, most importantly, in people,” said Dave Raposa, Service Level Manager for Atrion’s Lifecycle Support Center. “With the CSR’s, we have brought people to our team with a passion to serve and equipped them with an intimate knowledge of our organization needed to address client needs. The CSR addition is a significant growth opportunity for all aspects of Atrion and is quintessential to our philosophy of providing the Ultimate Client Experience.”
The CSR roles come after client feedback and Atrion’s own experiences with its recently established Customer Interface Division (CID, announced November 2008); as well as experience mentoring students in the Johnson & Wales University Call Center Lab collaboratively established between Atrion and the University on their Providence campus. One student from the Lab’s pilot run has been hired by Atrion for a CSR role.
The CSR model is expected to go live on September 1, 2009. No changes will be made to the Company’s phone numbers or contact information.
About Atrion:
Established in 1987, Atrion specializes in the fusion of business and technology. We accelerate business productivity and enhance client satisfaction through a dedicated focus on our clients and through customized technology design, implementation and support solutions such as consultation, project management, manufacturer-certified training, carrier services, telephony, equipment procurement, local and wide area network implementation and managed services. Atrion’s multimedia division, Shazamm, offers innovative and interactive multimedia designs to enhance solution functionality and visibility. Atrion’s 1nService affiliation allows it to service companies locally and internationally. We are a Cisco Gold Partner, Microsoft Gold Partner and placed 455 the 2009 VAR 500 list. To learn how we can empower your company, visit www.atrion.net.
Contact: Giselle LaFrance
Manager of Media Relations
Atrion Networking Corporation
401.829.8321
glafrance@atrion.net
###
Contact
Atrion Networking Corporation
Giselle LaFrance
(401) 829-8321
http://www.atrion.net
Giselle LaFrance
(401) 829-8321
http://www.atrion.net
Contact
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