PhaseWare, Inc. Announces Tracker OnDemand: Web-Based Customer Service and Support Software

McKinney, TX, August 27, 2009 --(PR.com)-- PhaseWare, Inc. announces their newest product: Tracker OnDemand. PhaseWare takes the functionality, flexibility, and ease of use that defines PhaseWare Tracker and delivers it as the first Rich Internet Application (RIA) Customer Support Solution. Unlike some on demand customer support applications, Tracker OnDemand rivals the functionality and performance of an application installed directly on a desktop.

Hoyt Mann, President and Co-founder of PhaseWare, Inc. stated, “Our users and prospective customers have been asking for an on demand version of Tracker for some time. But we did not want to offer it unless we could provide the same capabilities and features our users are accustomed to in our desktop Tracker Customer Service and Support Software. With newly available technology, we can now offer a web based product that is incredibly close to the desktop application.”

In addition to its flexibility and ease of use, Tracker OnDemand also provides ease of integration with other applications and the ability to customize screens to business and user needs. The use of RIAs provides the user with a true interactive experience without the delays and cumbersome performance found in many web-based applications.

Tracker OnDemand updates quickly and offers dialog windows, tabular displays, and the ability to open and work with multiple windows. Color, look, and feel remain consistent from screen to screen. Another advantage is PhaseWare’s delivery of this application as a desktop and over the web confers the opportunity to easily change from one type of service delivery to another with no loss of data.

PhaseWare offers the best of both worlds with the addition of this newest application in the PhaseWare Suite of Customer Service and Support products.

About PhaseWare, Inc.:
PhaseWare, Inc. is headquartered in McKinney, TX. The company provides customer service and support software solutions especially for the small to medium business. PhaseWare Tracker and its Event Engine and Self Service Center add-on components provide service desk automation, incident tracking, and resolution of trouble tickets from origin to close, along with a wide variety of self service options.

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