Oculus Business Solutions Launches Live Recorded Hotel Customer Mystery Shopping

Vancouver, Canada, October 08, 2009 --(PR.com)-- Oculus Business Solutions launches live customer recorded assessment calls for its mystery shopping program to customers within Canada and United States. The move was a reaction to ongoing customer demand to increase loyalty and service experiences in a slower marketplace. The live calls will compliment the training and consulting services provided by Oculus targeting superior customer service experiences, people & talent management and competitive analysis.

The tourism industry in Vancouver and surrounding regions prepare for the upcoming Olympic experience. The increased international spotlight will require vendors to provide impeccable service standards. Oculus consultants have been providing experienced training, consulting, assessment and people management services for over the past 10 years. Managing Director- Americas, Kevin James Saunders says “Companies based in other regions or even outside of Canada are capable of providing similar services to our region, but to truly understand business needs in Western Canada, particularly the Lower Mainland, you have to live and operate in this area. Oculus consultants are based throughout Canada, USA and South America, but being headquartered in Vancouver gives us an edge on understanding our hotel customers in this region. Not to mention the cost saving we can provide by being a local Western Canadian vendor.”

“Analyzing and developing a strategic action plan from live customer calls is important to any organization that wants to maintain or stimulate growth” says Saunders. “Too often many companies forget that their frontline team members in all departments can become key sellers to existing customers within their business. We should not overlook the sales opportunities that we have from providing training and development to those face to face with our customers.” Live customer mystery calls have not been readily available in the marketplace. Most businesses have been exposed to traditional mystery shopper conducted assessment calls, with only larger chains maintaining a recording system. “Self assessment more often than not is not objective. Oculus is able to provide the recording capabilities of larger companies with the personalized and third party objectivity needed to properly target the area where a team need to grow” says Saunders.

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