Pilgrim Mat Services Receives Customer Service Intelligence Award
Pilgrim Mats receives prestigious Customer Service Intelligence Award for second consecutive year.
Tucker, GA, October 22, 2009 --(PR.com)-- Pilgrim Mat Services is proud to announce receipt of their second consecutive Customer Service Intelligence Award for Excellence. Pilgrim Mat Services is well known throughout the mat rental and janitorial supply industry as being an exceptional company.
The Award for Excellence in Customer Service is a prestigious honor bestowed up companies who maintain an average CSI rating of 98% (or better) for 24 consecutive months. Pilgrim’s average CSI Rating for 24 consecutive months is 98.495% corporately. Pilgrim’s corporate average for 2009 thus far is 98.56%. These top-of-the-chart numbers reflect phenomenal performance and a true dedication to customer satisfaction.
Rebecca Thompson, President of CSI, expressed her profound congratulations to Pilgrim President John Davenport and all the staff at Pilgrim. “It brings me great pleasure to present Pilgrim Mat Services with the first consecutive CSI Award for Excellence in our 21 years of business. Pilgrim has earned their second consecutive CSI Award for Excellence, but more importantly, a reputation for taking excellent care of customers and ensuring nothing less than the best. That type of dedication and commitment to customers is one I admire whole-heartedly. Our CSI mission is to help companies like Pilgrim to become elitists and uphold the highest standards of customer service.”
When asked what is the secret to maintaining such a high standard, Davenport explained, “A person can have all the lofty ideas in the world, but if one doesn’t have people willing to carry out the vision, all one has is an idea. My gratitude to Fred, Keith, all the management team, and each and every employee of Pilgrim is total. They are the ones who have achieved this phenomenal honor for us all. This is truly ‘Pilgrim’s Pride’ in the ultimate sense of those words. And we couldn’t do this without the input from CSI. We are honored by this award and thank them daily for their dedicated service to us.”
Fred Anderson, Vice President of Operations and General Manager of both of Pilgrim’s facilities, added, that he believes every associate needs to treat each customer as if it was their very first experience with Pilgrim. “We want each customer to end their experience with a lasting memory, one that makes them feel like they could not have made a better choice in a service company. And Keith Caldwell, our Comptroller, has played an important part in protecting the culture John Davenport has instilled in his company. Our team really works as a family.”
The CSI rating is achieved by taking the percentage of Yes answers to the questions, against the No answers to the questions. Each Pilgrim customer is called twice each year by the CSI phone reps, and every Hot Sheet is followed by a second call from CSI to assure that whatever was to have been corrected Did get corrected.
Pilgrim has set a very high bar for themselves and plans to equal their performance in the future.
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The Award for Excellence in Customer Service is a prestigious honor bestowed up companies who maintain an average CSI rating of 98% (or better) for 24 consecutive months. Pilgrim’s average CSI Rating for 24 consecutive months is 98.495% corporately. Pilgrim’s corporate average for 2009 thus far is 98.56%. These top-of-the-chart numbers reflect phenomenal performance and a true dedication to customer satisfaction.
Rebecca Thompson, President of CSI, expressed her profound congratulations to Pilgrim President John Davenport and all the staff at Pilgrim. “It brings me great pleasure to present Pilgrim Mat Services with the first consecutive CSI Award for Excellence in our 21 years of business. Pilgrim has earned their second consecutive CSI Award for Excellence, but more importantly, a reputation for taking excellent care of customers and ensuring nothing less than the best. That type of dedication and commitment to customers is one I admire whole-heartedly. Our CSI mission is to help companies like Pilgrim to become elitists and uphold the highest standards of customer service.”
When asked what is the secret to maintaining such a high standard, Davenport explained, “A person can have all the lofty ideas in the world, but if one doesn’t have people willing to carry out the vision, all one has is an idea. My gratitude to Fred, Keith, all the management team, and each and every employee of Pilgrim is total. They are the ones who have achieved this phenomenal honor for us all. This is truly ‘Pilgrim’s Pride’ in the ultimate sense of those words. And we couldn’t do this without the input from CSI. We are honored by this award and thank them daily for their dedicated service to us.”
Fred Anderson, Vice President of Operations and General Manager of both of Pilgrim’s facilities, added, that he believes every associate needs to treat each customer as if it was their very first experience with Pilgrim. “We want each customer to end their experience with a lasting memory, one that makes them feel like they could not have made a better choice in a service company. And Keith Caldwell, our Comptroller, has played an important part in protecting the culture John Davenport has instilled in his company. Our team really works as a family.”
The CSI rating is achieved by taking the percentage of Yes answers to the questions, against the No answers to the questions. Each Pilgrim customer is called twice each year by the CSI phone reps, and every Hot Sheet is followed by a second call from CSI to assure that whatever was to have been corrected Did get corrected.
Pilgrim has set a very high bar for themselves and plans to equal their performance in the future.
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Contact
Pilgrim Mat Services
Rachael Gatzman
8666112715
www.pilgrimmats.com
Rachael Gatzman
8666112715
www.pilgrimmats.com
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