Stellar Call Centres Supports the Victorian Electoral Commission
Melbourne, Australia, October 10, 2006 --(PR.com)-- Stellar Call Centres, one of Australia’s leading call centre outsourcing providers, today announced that the Victorian Electoral Commission (VEC) has appointed Stellar to establish the 70-seat Telephone Enquiry Services Centre to support the 2006 Victorian State Election.
The VEC chose Stellar Call Centres after a comprehensive tender process. Important factors in the selection process included Stellar’s demonstrated experience managing sensitive Government projects, their proven ability to recruit, train and manage Victorian-based agents and a strong geographical knowledge of the State.
The VEC needed an experienced specialist outsourcing partner who could ensure the effective delivery and management of this high-profile call centre project, as well as effectively managing mail fulfilment, such as enrolment forms, postal vote applications and candidate handbooks.
The Telephone Enquiry Services Centre is a critical channel for engaging the Victorian public in the election process, and is a highly visible component of the Government’s interactions with the public for the State election, which takes place on the 25th November.
“Government departments face increasing pressure to satisfy customer demand with quicker and more efficient customer services, while also reducing costs,” said Steve Morphett, Chief Executive Officer of Stellar Call Centres. “Stellar understands the unique challenges that government departments face, and can significantly improve efficiency, quality levels and customer satisfaction through the combination of our call centre and business process outsourcing solutions”.
About Victorian Electoral Commission
The Victorian Electoral Commission is an independent statutory authority established under Victoria's ‘Electoral Act 2002’. The VEC conducts Victorian State elections, local council elections, certain statutory elections and commercial and community elections. It also conducts boundary reviews, maintains the Victorian electoral enrolment register, conducts electoral research, provides education services and works to engage all Victorians who are entitled to vote in the democratic process. For more information, visit www.vec.vic.gov.au
About Stellar Call Centres
Stellar Call Centres is one of Australia’s leading call centre outsourcing providers, with nine call centre sites around Australia employing over 2,800 staff. Stellar’s consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue per customer. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. For more information, visit www.stellarccs.com
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The VEC chose Stellar Call Centres after a comprehensive tender process. Important factors in the selection process included Stellar’s demonstrated experience managing sensitive Government projects, their proven ability to recruit, train and manage Victorian-based agents and a strong geographical knowledge of the State.
The VEC needed an experienced specialist outsourcing partner who could ensure the effective delivery and management of this high-profile call centre project, as well as effectively managing mail fulfilment, such as enrolment forms, postal vote applications and candidate handbooks.
The Telephone Enquiry Services Centre is a critical channel for engaging the Victorian public in the election process, and is a highly visible component of the Government’s interactions with the public for the State election, which takes place on the 25th November.
“Government departments face increasing pressure to satisfy customer demand with quicker and more efficient customer services, while also reducing costs,” said Steve Morphett, Chief Executive Officer of Stellar Call Centres. “Stellar understands the unique challenges that government departments face, and can significantly improve efficiency, quality levels and customer satisfaction through the combination of our call centre and business process outsourcing solutions”.
About Victorian Electoral Commission
The Victorian Electoral Commission is an independent statutory authority established under Victoria's ‘Electoral Act 2002’. The VEC conducts Victorian State elections, local council elections, certain statutory elections and commercial and community elections. It also conducts boundary reviews, maintains the Victorian electoral enrolment register, conducts electoral research, provides education services and works to engage all Victorians who are entitled to vote in the democratic process. For more information, visit www.vec.vic.gov.au
About Stellar Call Centres
Stellar Call Centres is one of Australia’s leading call centre outsourcing providers, with nine call centre sites around Australia employing over 2,800 staff. Stellar’s consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue per customer. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. For more information, visit www.stellarccs.com
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Stellar Call Centre Solutions
Luke Faulkner
+61 3 8416 4000
www.stellarccs.com
Luke Faulkner
+61 3 8416 4000
www.stellarccs.com
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