Benefits of the “All Calls” Strategy for Self-Storage Businesses the Topic of MiniCo Publishing Webinar

Phoenix, AZ, January 05, 2010 --(PR.com)-- Today, more than ever, self-storage operators face increased competition, and effectively handling incoming calls is critical to business success. On January 27, 2010, MiniCo Publishing will host a free webinar for self‑storage professionals entitled "The 'All Calls' Strategy: Why This Model Makes Business Sense Today."

For many years, the self-storage industry has debated the pros and cons of routing incoming calls to the facility versus a call center (or other central location). Recent advances in phone technology, software connectivity, call center applications, and real-time information access via the Internet have made it feasible for callers to be effectively serviced by remote agents. This “All Calls” strategy has been proven effective by some of the leading self-storage operators, and it has demonstrated benefits for even the smallest businesses. Webinar presenters Cynthia Abraham and Larry Rolando, vice presidents of Phoenix-based OpenTech Alliance, Inc., will discuss the “All Calls” business model including the following topics:

Determining Your Manager’s Skill Set & Responsibilities
Optimizing Manager Efficiency
The Great Conundrum
Enabling Remote Agents to be Successful
Improving Customer Satisfaction
Staffing Analysis / Cost Justification

The webinar will be sponsored by OpenTech Alliance, Inc., as part of the ongoing Mini-Storage Messenger Self-Storage Webinar Series, and MiniCo Publishing’s Poppy Behrens will be the moderator. The Mini-Storage Messenger Self-Storage Webinar Series offers informative monthly webinars free of charge to self-storage professionals and other individuals. For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event.

MiniCo Publishing, a division of MiniCo, Inc., publishes the “Mini-Storage Messenger,” the leading monthly trade magazine covering the global self-storage industry. Other publications include “Self-Storage Now!,” “Mobile Self-Storage Magazine,” “RV & Boat Storage Today,” “Self‑Storage Canada,” the “Self-Storage Almanac,” the “Self-Storage Development Handbook,” and the “Self‑Storage Buyer’s Guide.”

Since 1974, Phoenix-based MiniCo, Inc. has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information:
OpenTech Alliance, Inc. – www.opentechalliance.com

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