CCSG Releases “Click-To-Dial” and “Screen Pop” Features
Computer and Cable Services Group Announces New Business Productivity Applications to Improve Sales and Customer Service.
Nashville, TN, January 08, 2010 --(PR.com)-- CCSG, Inc., The industry leader in Telecommunications and IT services is happy to announce the release of two new products for the Small To Medium sized Business (SMB) market. Demand for increased productivity by Sales Agents and Customer Service personnel inspired the development of these new cutting-edge applications.
“Click-To-Dial” The click to dial application offers users a way to simply call any prospect or customer without having to manually dial the phone handset. The user simply highlights a number, and selects the option to dial the number. The system then automatically dials the selected number for the Sales person or CSR thereby eliminating the need to manually dial.
“Screen Pop” A customer record “pops” on the users computer screen as an incoming call is received. The on-screen caller ID pop-up feature will look at the caller ID for incoming calls, reference that number against a database such as QuickBooks, a CRM application etc. and pull up the information that is associated with the number calling in. As long as there is a record in the database being accessed, the information will appear on the users screen immediately.
Both applications greatly benefit customer service and sales departments that may use a web based lead management or CRM system such as Sugar or Lead Mailbox. It can also be linked into Quickbooks to pull customer information. Both are available Now with any new TVS VOIP Business Phone system or as an upgrade for existing customers.
Computer and Cable Services Group, CCSG, Inc., is The premier Telecommunication and IT Services Company headquartered in Nashville Tennessee with over 20 years of expertise in voice and data communications. CCSG brings both technologies together with their Voice over Internet Protocol (VOIP) and digital phone systems, as well as computers and networking services, low cost phone service, web and email services and full service wiring. CCSG also boasts a national network of Reseller/Dealers for the TVS VOIP PBX…the most advanced and affordable Business Telephone System available for the SMB marketplace.
For more information contact:
David LaCroix
david@goccsg.com
615.690.8650 ext. 215
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“Click-To-Dial” The click to dial application offers users a way to simply call any prospect or customer without having to manually dial the phone handset. The user simply highlights a number, and selects the option to dial the number. The system then automatically dials the selected number for the Sales person or CSR thereby eliminating the need to manually dial.
“Screen Pop” A customer record “pops” on the users computer screen as an incoming call is received. The on-screen caller ID pop-up feature will look at the caller ID for incoming calls, reference that number against a database such as QuickBooks, a CRM application etc. and pull up the information that is associated with the number calling in. As long as there is a record in the database being accessed, the information will appear on the users screen immediately.
Both applications greatly benefit customer service and sales departments that may use a web based lead management or CRM system such as Sugar or Lead Mailbox. It can also be linked into Quickbooks to pull customer information. Both are available Now with any new TVS VOIP Business Phone system or as an upgrade for existing customers.
Computer and Cable Services Group, CCSG, Inc., is The premier Telecommunication and IT Services Company headquartered in Nashville Tennessee with over 20 years of expertise in voice and data communications. CCSG brings both technologies together with their Voice over Internet Protocol (VOIP) and digital phone systems, as well as computers and networking services, low cost phone service, web and email services and full service wiring. CCSG also boasts a national network of Reseller/Dealers for the TVS VOIP PBX…the most advanced and affordable Business Telephone System available for the SMB marketplace.
For more information contact:
David LaCroix
david@goccsg.com
615.690.8650 ext. 215
###
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CCSG
Kelsea LaCroix
615.690.8650
www.goccsg.com
Kelsea LaCroix
615.690.8650
www.goccsg.com
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