DataTrack System 3.5 Help Desk Software Goes Live

Los Angeles, CA, February 01, 2010 --(PR.com)-- The DataTrack System is a powerful, web-enabled service and support tracking solution designed for call centers, help desks, customer support centers, IT departments and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an affordable, all-inclusive solution for organizations of all sizes and types.

A seamless, ever-present software layer, the DataTrack System simplifies support management, communication and collaboration by automating most of your existing workflow. With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, correspondence tracking, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers, vendors, and other business partners.

"Today, our clientele face complex and fast-paced environments; what we’re aiming to do is streamline the process from inception to closure while enabling the helpdesk staff to automate their existing workflow and deploy better solutions, faster,” said N. Barbin, vice president of Product Development at Magnoware Systems, Inc.

Major features include:

-- Track, categorize and prioritize work requests with ease.
-- Improve responsiveness and keep-up-to-date with automated email notifications.
-- Improve workflow and ensure timeliness with automation and escalation.
-- Automatic email-to-ticket conversion and correspondence tracking.
-- Organize work requests into hierarchical folders.
-- Improve troubleshooting with detailed information about requester’s hardware and software via remote PC auditing.
-- Quick access via recently-submitted and overdue items via dashboard.
-- Generate detailed statistics and reports.
-- Find the information you’re looking for with comprehensive search functionality.
-- Customize your software with user-defined fields.
-- Automatically route requests, send emails, modify requests using automation.
-- Insert file attachments into each request, asset, user account, article or company.
-- Take advantage of color labeling for work requests.
-- System-wide spell check and formatting for text fields.
-- Run the DataTrack Server as a Windows Service with the Windows Service Management Console.
-- Take advantage of Windows 7 with Jump List shortcuts.

An ideal blend of functionality, innovation, and ease-of-use, the DataTrack System enables you to deliver quality service and support, while increasing productivity.

Visit Magnoware dot com.

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