ATCOM Inks Deal with Furnitureland South
Company Seeks to Improve Call Handling and Customer Service and Sales Team Management for Home Furnishings Showplace
Raleigh, NC, October 24, 2006 --(PR.com)-- David Finch, president and CEO of ATCOM Business Telecom Solutions, a communication solutions provider, has announced that the company has signed a deal with Furnitureland South, a home furnishings showplace with more than 1 million square feet of furniture based in Jamestown, North Carolina, to provide a new telecommunications system to improve handling of inbound sales and customer service calls, as well as better management capability of customer service and sales teams. This system will include Mitel 3300 Converged Solution, Unified Messaging Server, ACD Call Center software with extensive reporting capabilities for multiple departments and IP handsets to each desktop.
The system will allow Furnitureland South operators to monitor and track calls, retain more details about them, and run reports on incoming calls and their status. These reports will assist company managers in staffing and training as well as provide the highest quality of customer service, as the system will consolidate call coverage and allow backup and assistance that can reduce hold times and money spent on long distance.
“We are honored that Furnitureland South has signed with us to handle their communications management needs,” said Finch. “We look forward to making their customer service and sales call operations move more swiftly and efficiently.”
About ATCOM Business Telecom Solutions:
ATCOM Business Telecom Solutions, a communication solutions provider founded in 1979, is an industry leader in business telecommunications with an expertise in Voice over Internet Protocol (VoIP), a technology that enables businesses to upgrade their existing systems while embracing Internet technologies such as the Web, email, instant messaging, presence and video conferencing. With a client base comprising over 5000 businesses, ATCOM offers deployment of business telephone systems, unified messaging systems, wireless solutions, LAN/WAN infrastructure/services, video conferencing, carrier network services for local and long distance, and structured cabling solutions for voice and data. The privately held firm is headquartered in Research Triangle Park, North Carolina, with regional offices in Charlotte and the Triad. ATCOM has twice received award recognition as North Carolina’s Top 50 Technology Companies, most recently in 2001. For more information please call 800-849-8266 or visit the Web site at http://www.atcombts.com.
Patty Briguglio
MMI Associates, Inc.
7406-H Chapel Hill Road
Raleigh, NC 27607
(919) 233-6600 • (919) 233-0300 (fax)
patty@mmimarketing.com
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The system will allow Furnitureland South operators to monitor and track calls, retain more details about them, and run reports on incoming calls and their status. These reports will assist company managers in staffing and training as well as provide the highest quality of customer service, as the system will consolidate call coverage and allow backup and assistance that can reduce hold times and money spent on long distance.
“We are honored that Furnitureland South has signed with us to handle their communications management needs,” said Finch. “We look forward to making their customer service and sales call operations move more swiftly and efficiently.”
About ATCOM Business Telecom Solutions:
ATCOM Business Telecom Solutions, a communication solutions provider founded in 1979, is an industry leader in business telecommunications with an expertise in Voice over Internet Protocol (VoIP), a technology that enables businesses to upgrade their existing systems while embracing Internet technologies such as the Web, email, instant messaging, presence and video conferencing. With a client base comprising over 5000 businesses, ATCOM offers deployment of business telephone systems, unified messaging systems, wireless solutions, LAN/WAN infrastructure/services, video conferencing, carrier network services for local and long distance, and structured cabling solutions for voice and data. The privately held firm is headquartered in Research Triangle Park, North Carolina, with regional offices in Charlotte and the Triad. ATCOM has twice received award recognition as North Carolina’s Top 50 Technology Companies, most recently in 2001. For more information please call 800-849-8266 or visit the Web site at http://www.atcombts.com.
Patty Briguglio
MMI Associates, Inc.
7406-H Chapel Hill Road
Raleigh, NC 27607
(919) 233-6600 • (919) 233-0300 (fax)
patty@mmimarketing.com
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Contact
ATCOM Business Telecom Solutions
Patty Bruguglio
9192336600
www.atcombts.com
Patty Bruguglio
9192336600
www.atcombts.com
Contact
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