TouchPoint Solutions is Providing End-to-End CTI/CRM Solutions

Edison, NJ, April 14, 2010 --(PR.com)-- Every business needs to maintain healthiest relations with their customers. TouchPoint Solutions helps clients build and maintain strong and healthy customer relationships and provides solutions for customer-facing business processing. TouchPoint Solutions has a specialization in providing End-to-End CTI/CRM Solutions with Genesys development, implementation, and support. The company is one of the only few Genesys gold-certified implementation partners and CTI consultants in the North America. TouchPoint is one of the longest tenured Genesys partner and has been delivering Genesys solutions since 1999 for over a 100 Genesys customers of Fortune 2000 companies.

TouchPoint Solutions has a right blend of experience and expertise to provide professional services to its clients in their customer-facing business processing based on their business requirements and specifications. Services offered by TouchPoint Solutions include CRM/CTI package implementation, call routing solution, business intelligence and report development, on-going support and maintenance, performance tuning and health checks, and business processing outsourcing.

Being Computer Telephony Integration (CTI) consultants, TouchPoint Solutions is an expert Genesys developer. Genesys development services range from building custom IVR drivers to building cradle-to-grave reports. TouchPoint has successfully implemented

1. Genesys Voice Platform (GVP)
2. Genesys Routing Solution (ERS and NRS)
3. Genesys Outbound Solution (OCS)
4. Genesys Multichannel Routing Solution (MCR) and Open Media
5. Genesys SIP Solution
6. Genesys Desktop/Screen-Pop Solution
7. Genesys Reporting Solution (CCPulse/CCA/CallCon and Infomart)
8. Genesys Upgrade Services
9. Performance Tuning and Health Checks

TouchPoint values personal and professional dedication towards each project with an unwavering commitment and CMM level process. This attitude towards each project has taken TouchPoint to being the leading and most trusted CRM solutions provider in North America with a capability to realize any customer-facing business processing development project.

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