Gate2Shop Rolls Out the Active Client & Customer Retention Service

London, United Kingdom, May 02, 2010 --(PR.com)-- As everyone knows in today’s busy e-commerce environment, acquiring clients is tough enough let alone retaining them for continued business. Therefore, Gate2Shop introduced a new service at the beginning of 2010 to serve the needs of online vendors. The Active Client & Customer Retention Service includes the hands-on approach and a dedicated Active Client Retention Manager who monitors and takes actions when a transaction is declined or a subscription has expired.

Since the beginning of the year, this unique service has been proven to increase conversions by as much as 33% and dramatically increases the retention of present customers. The Active Client Retention Manager is an expert in customer relations and is dedicated to a specific vendor, personally reviewing the incoming online transactions. In the event that the vendors’ customers cannot complete their online transaction or have problems making the transaction, the Retention manager steps in the personally assists to facilitate the process. This process continues to provide value by:
· Increasing incremental vendor revenue
· Reducing the vendors chargeback ratio
· Extending multiple payment options to customers
· Ensures compliance with association regulations

With the added service of the Retention Manager, the end-users not only receive personalized assistance completing their online purchase but also an assurance that the vendors value their business. Gate2Shop believes that superior customer service does not end at the initial agreement of service but continues to support the online vendors with their daily needs. Taking the extra steps to provide extra value to the clients of Gate2Shop is one of the many ways that the Gate2Shop e-commerce platform helps vendors sell more.

Gate2Shop listens to the needs of the e-commerce industry and strives to provide solutions not only to meet these needs but to exceed the expectations of the online vendors. Combining the Active Client Retention with the Key Account Management, Gate2Shop provides the personalized hands-on assistance that today’s vendors need.

Gate2Shop is a provider of a complete e-commerce platform designed for online vendors who want to market and sell their products or services online. Gate2Shop is backed by more than a decade of experience in the e-commerce industry and provides one of the most secure and comprehensive e-commerce platforms available. The Gate2Shop solution gives vendors not only choices in payment solutions but also the freedom of customizing the specific solution for their individual needs. The customizable features that are embedded help to promote vendors’ products and increase their sales without any additional cost.

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