President of PhaseWare, Inc. Speaks to the Association for Software Engineering Excellence
Hoyt Mann presented "7 Habits of Highly Effective Customer Support Organizations" to the ASEE.
McKinney, TX, May 06, 2010 --(PR.com)-- Hoyt Mann, President and Co-founder of PhaseWare, Inc. spoke to the Dallas/Fort Worth chapter of the Association for Software Engineering Excellence on Tuesday May 4, 2010. His presentation, “The 7 Habits of Highly Effective Customer Support Organizations,” illustrates how Stephen Covey’s 7 Habits can be adapted to improve customer service and support.
“It’s an honor to be given the opportunity to discuss the role of customer service and support as an important part of developing and maintaining products and services. Not only does excellent service and support attract and retain customers, it also gives organizations the opportunity to collaborate with customers to more closely meet their needs,” said Mann.
The Dallas-Fort Worth Association for Software Engineering Excellence is a group composed of software engineering, management, quality and configuration management professionals dedicated to advancing software productivity and quality. ASEE objectives focus on raising the awareness of software engineering/quality techniques and methodologies across business industries and software disciplines.
ASEE is affiliated with the Software Process Improvement Network (SPIN) and the Software Engineering Institute (SEI) of Carnegie Mellon.
About PHASEWARE, INC.
PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB) to deliver robust and financially viable solutions. PhaseWare enables companies to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of customer service. The PhaseWare Trackerä, suite of products is uniquely designed to accelerate implementation of the solutions, which are delivered in either an On-Site or Software-as-a-Service (SaaS) model. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer. The company is privately owned and headquartered in McKinney, TX. For more information visit www.phaseware.com
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“It’s an honor to be given the opportunity to discuss the role of customer service and support as an important part of developing and maintaining products and services. Not only does excellent service and support attract and retain customers, it also gives organizations the opportunity to collaborate with customers to more closely meet their needs,” said Mann.
The Dallas-Fort Worth Association for Software Engineering Excellence is a group composed of software engineering, management, quality and configuration management professionals dedicated to advancing software productivity and quality. ASEE objectives focus on raising the awareness of software engineering/quality techniques and methodologies across business industries and software disciplines.
ASEE is affiliated with the Software Process Improvement Network (SPIN) and the Software Engineering Institute (SEI) of Carnegie Mellon.
About PHASEWARE, INC.
PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB) to deliver robust and financially viable solutions. PhaseWare enables companies to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of customer service. The PhaseWare Trackerä, suite of products is uniquely designed to accelerate implementation of the solutions, which are delivered in either an On-Site or Software-as-a-Service (SaaS) model. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer. The company is privately owned and headquartered in McKinney, TX. For more information visit www.phaseware.com
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Contact
PhaseWare, Inc.
Jody Pellerin
214.432.9043
www.phaseware.com
Jody Pellerin
214.432.9043
www.phaseware.com
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