Online Timber Shop Logs 100% Delivery Rate with Postcode Anywhere
Stove fuel business sets e-commerce alight: 2,000 deliveries without a single error, thanks to Postcode Anywhere’s address auto-fill.
Worcester, United Kingdom, June 30, 2010 --(PR.com)-- Online wood-burning stove fuel business Woof! Wood Fuel celebrates two double milestones this week: two years in business and 2,000 customers served without a single missed delivery.
The company - which sells logs, pellets and charcoal for wood-burning stoves and ovens - attributes its 100% delivery rate success to address auto-fill technology from Postcode Anywhere.
Will Lloyd, founder of Woof! Wood Fuel, said: “Something that’s really expensive in any business is when things go wrong. Incorrect addresses which result in missed deliveries are a classic example of this. If it happens, the number of hours you then spend on the phone just chasing people up can cost a fortune. This is on top of a double charge from the delivery company and the potential loss of business.
“It’s amazing how many people make a typo, or spell their road incorrectly, when filling out forms online. In the early days before we used address validation, some deliveries could go astray. The idea that we might send something out only for it not to arrive is not good in business. Even if 2% of our deliveries were to go awry, the effect would be huge - we simply wouldn’t be able to cover 50 pounds Sterling-60 pounds Sterling for every wrong delivery.
“Address auto-fill stops failed deliveries from happening. Since using Postcode Anywhere, we haven’t had a single wrong address or delivery failure from over 2,000 orders.
“Postcode Anywhere immediately gives you credibility. It shows your company is reliable. It speaks to the customer and tells them you’ve got a sophisticated system in place to help them and protect their delivery – just as sophisticated as your security company or bank.
“Our businesses is six or seven times bigger than it was this time last year, and Postcode Anywhere has played an important part in that. As the company has grown, the admin surrounding incorrect addresses would have been unmanageable without address management to eliminate them. Having these things in place has allowed our company to mature.”
For more information on Woof! Wood Fuel’s range of kiln dried and eco-fuel logs, Blazers fuel logs, wood pellets, charcoal, kindling and natural firelighters, please visit their website at www.woofwoodfuel.co.uk.
To find out more about Postcode Anywhere’s address auto-fill for e-commerce websites, visit www.postcodeanywhere.com.
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Media contact for Postcode Anywhere
Jim Williams – PR Executive, Postcode Anywhere
jim@postcodeanywhere.com
+44 (0) 1905 888 570
Press centre at: http://www.postcodeanywhere.co.uk/press-centre/
Press Pack download: http://www.postcodeanywhere.co.uk/assets/PDFs/press-pack-2010.pdf
Wood burning logs image at: http://www.postcodeanywhere.co.uk/assets/Stock/burning-wood.jpg
Notes to Editors:
About Postcode Anywhere
Postcode Anywhere has been providing address services for ten years and is the fastest-growing reseller of Royal Mail’s Postcode Address File (PAF). A multi-award-winning organisation, it has also appeared in successive Deloitte fast-growth European technology company lists. Postcode Anywhere supplies software and services which improve the day-to-day operations of over 8,000 organisations worldwide. Best known as a provider of address auto-fill and verification software, the company offers a range of data-driven services, including route planning and customer profiling. For more information about Postcode Anywhere, please visit www.postcodeanywhere.com.
Recent Awards and Recognition for Postcode Anywhere
- Red Herring Top 100 Europe - 2010
- Best Small IT Supplier of the Year - UK IT Industry Awards (finalist) – 2009
- One of Europe's fastest-growing IT firms - Deloitte Technology Fast 500 EMEA 2008/9 & 2009/10
- Dell Small Business Excellence Award (UK finalist) – 2009
- Small-Medium Sized Business of the Year (regional finalist) - National Business Awards 2009
- Orange Best Use of Technology (Midlands) - 2008 National Business Awards
- Growth Business of the Year - Chamber Awards 2008
- Small Business of the Year - Chamber Awards 2008
- Customer Service Team of the Year (finalist) - National Customer Services Awards 2008
The company - which sells logs, pellets and charcoal for wood-burning stoves and ovens - attributes its 100% delivery rate success to address auto-fill technology from Postcode Anywhere.
Will Lloyd, founder of Woof! Wood Fuel, said: “Something that’s really expensive in any business is when things go wrong. Incorrect addresses which result in missed deliveries are a classic example of this. If it happens, the number of hours you then spend on the phone just chasing people up can cost a fortune. This is on top of a double charge from the delivery company and the potential loss of business.
“It’s amazing how many people make a typo, or spell their road incorrectly, when filling out forms online. In the early days before we used address validation, some deliveries could go astray. The idea that we might send something out only for it not to arrive is not good in business. Even if 2% of our deliveries were to go awry, the effect would be huge - we simply wouldn’t be able to cover 50 pounds Sterling-60 pounds Sterling for every wrong delivery.
“Address auto-fill stops failed deliveries from happening. Since using Postcode Anywhere, we haven’t had a single wrong address or delivery failure from over 2,000 orders.
“Postcode Anywhere immediately gives you credibility. It shows your company is reliable. It speaks to the customer and tells them you’ve got a sophisticated system in place to help them and protect their delivery – just as sophisticated as your security company or bank.
“Our businesses is six or seven times bigger than it was this time last year, and Postcode Anywhere has played an important part in that. As the company has grown, the admin surrounding incorrect addresses would have been unmanageable without address management to eliminate them. Having these things in place has allowed our company to mature.”
For more information on Woof! Wood Fuel’s range of kiln dried and eco-fuel logs, Blazers fuel logs, wood pellets, charcoal, kindling and natural firelighters, please visit their website at www.woofwoodfuel.co.uk.
To find out more about Postcode Anywhere’s address auto-fill for e-commerce websites, visit www.postcodeanywhere.com.
###
Media contact for Postcode Anywhere
Jim Williams – PR Executive, Postcode Anywhere
jim@postcodeanywhere.com
+44 (0) 1905 888 570
Press centre at: http://www.postcodeanywhere.co.uk/press-centre/
Press Pack download: http://www.postcodeanywhere.co.uk/assets/PDFs/press-pack-2010.pdf
Wood burning logs image at: http://www.postcodeanywhere.co.uk/assets/Stock/burning-wood.jpg
Notes to Editors:
About Postcode Anywhere
Postcode Anywhere has been providing address services for ten years and is the fastest-growing reseller of Royal Mail’s Postcode Address File (PAF). A multi-award-winning organisation, it has also appeared in successive Deloitte fast-growth European technology company lists. Postcode Anywhere supplies software and services which improve the day-to-day operations of over 8,000 organisations worldwide. Best known as a provider of address auto-fill and verification software, the company offers a range of data-driven services, including route planning and customer profiling. For more information about Postcode Anywhere, please visit www.postcodeanywhere.com.
Recent Awards and Recognition for Postcode Anywhere
- Red Herring Top 100 Europe - 2010
- Best Small IT Supplier of the Year - UK IT Industry Awards (finalist) – 2009
- One of Europe's fastest-growing IT firms - Deloitte Technology Fast 500 EMEA 2008/9 & 2009/10
- Dell Small Business Excellence Award (UK finalist) – 2009
- Small-Medium Sized Business of the Year (regional finalist) - National Business Awards 2009
- Orange Best Use of Technology (Midlands) - 2008 National Business Awards
- Growth Business of the Year - Chamber Awards 2008
- Small Business of the Year - Chamber Awards 2008
- Customer Service Team of the Year (finalist) - National Customer Services Awards 2008
Contact
Postcode Anywhere
Jim Williams
+44 (0)1905 888 550
www.postcodeanywhere.co.uk/
Jim Williams
+44 (0)1905 888 550
www.postcodeanywhere.co.uk/
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