Hilariously Weird, Wild Phone Calls in Where's My Mute Button?!, Published by Outskirts Press
Wilmington, NC, February 02, 2011 --(PR.com)-- Outskirts Press, Inc. has published Where's My Mute Button?! by Crystal Smith. The author's most recent book to date is a 5.5 x 8.5 paperback in the humorous business and professional topics category and is available worldwide on book retailer websites such as Amazon and Barnes & Noble. The webpage at www.outskirtspress.com/wheresmymutebutton was launched simultaneously with the book's publication.
After years spent in the trenches of phone-billing call centers, Smith rounds up the most hilarious, goofiest, and just plain weirdest statements from customers with this lively, laugh-out-loud book. Readers will meet the caller who wonders why the representative can’t take a cash payment -- over the phone. There’s the person who threatens that if a service interruption kills her, she’ll sue -- after she’s dead.
Then there are all sorts of excuses, whines, and pleadings when it comes to late payments. There’s the remarkable one about being in a coma for three months -- and that’s why the phone bill didn’t get paid. (Somehow, the phone kept dialing, all by itself, the whole time.) Or how about the bright idea that paying just a fraction of the bill every month is enough to keep the line open? And that’s just for starters.
The scary part is, they’re all true -- taken verbatim from actual customer calls. But for Crystal Smith and thousands of other call-center and customer-service workers, they’re all in a day’s work. That’s why Where’s My Mute Button?! is required reading for anyone who’s ever worked a headset -- and the customers who would like a rare glimpse into their poorly understood world.
111 pages in length, Where's My Mute Button?! is being aggressively promoted to appropriate markets with a focus on the humorous business and professional topics category. With U.S. wholesale distribution through Ingram and Baker & Taylor, and pervasive online availability through Amazon, Barnes & Noble and elsewhere, Where's My Mute Button?! meets consumer demand through both retail and library markets with a suggested retail price of $9.95.
Additionally, Where's My Mute Button?! can be ordered by retailers or wholesalers for the maximum trade discount price set by the author in quantities of ten or more from the Outskirts Press Direct bookstore at www.outskirtspress.com/bookstore.
ISBN: 9781432757267
Format: 5.5 x 8.5 paperback cream
SRP: $9.95
For more information or to contact the author, visit www.outskirtspress.com/wheresmymutebutton.
About the author:
Crystal Smith has been a collections supervisor for many years. After countless times pressing the “mute” button to giggle through calls, she has decided to share the best moments in this unique book.
About Outskirts Press, Inc.
Outskirts Press, Inc. offers full-service, custom self-publishing and book marketing services for authors seeking a cost-effective, fast, and flexible way to publish and distribute their books worldwide while retaining all their rights and full creative control. Available for authors globally at www.outskirtspress.com and located on the outskirts of Denver, Colorado, Outskirts Press represents the future of book publishing, today.
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Outskirts Press, Inc., 10940 S. Parker Rd - 515, Parker, Colorado 80134
http://outskirtspress.com 1-888-OP-BOOKS
After years spent in the trenches of phone-billing call centers, Smith rounds up the most hilarious, goofiest, and just plain weirdest statements from customers with this lively, laugh-out-loud book. Readers will meet the caller who wonders why the representative can’t take a cash payment -- over the phone. There’s the person who threatens that if a service interruption kills her, she’ll sue -- after she’s dead.
Then there are all sorts of excuses, whines, and pleadings when it comes to late payments. There’s the remarkable one about being in a coma for three months -- and that’s why the phone bill didn’t get paid. (Somehow, the phone kept dialing, all by itself, the whole time.) Or how about the bright idea that paying just a fraction of the bill every month is enough to keep the line open? And that’s just for starters.
The scary part is, they’re all true -- taken verbatim from actual customer calls. But for Crystal Smith and thousands of other call-center and customer-service workers, they’re all in a day’s work. That’s why Where’s My Mute Button?! is required reading for anyone who’s ever worked a headset -- and the customers who would like a rare glimpse into their poorly understood world.
111 pages in length, Where's My Mute Button?! is being aggressively promoted to appropriate markets with a focus on the humorous business and professional topics category. With U.S. wholesale distribution through Ingram and Baker & Taylor, and pervasive online availability through Amazon, Barnes & Noble and elsewhere, Where's My Mute Button?! meets consumer demand through both retail and library markets with a suggested retail price of $9.95.
Additionally, Where's My Mute Button?! can be ordered by retailers or wholesalers for the maximum trade discount price set by the author in quantities of ten or more from the Outskirts Press Direct bookstore at www.outskirtspress.com/bookstore.
ISBN: 9781432757267
Format: 5.5 x 8.5 paperback cream
SRP: $9.95
For more information or to contact the author, visit www.outskirtspress.com/wheresmymutebutton.
About the author:
Crystal Smith has been a collections supervisor for many years. After countless times pressing the “mute” button to giggle through calls, she has decided to share the best moments in this unique book.
About Outskirts Press, Inc.
Outskirts Press, Inc. offers full-service, custom self-publishing and book marketing services for authors seeking a cost-effective, fast, and flexible way to publish and distribute their books worldwide while retaining all their rights and full creative control. Available for authors globally at www.outskirtspress.com and located on the outskirts of Denver, Colorado, Outskirts Press represents the future of book publishing, today.
###
Outskirts Press, Inc., 10940 S. Parker Rd - 515, Parker, Colorado 80134
http://outskirtspress.com 1-888-OP-BOOKS
Contact
Outskirts Press
Kelly Schuknecht
888.672.6657
www.outskirtspress.com
Kelly Schuknecht
888.672.6657
www.outskirtspress.com
Contact
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