Stefan Drew Associates Help UK Businesses with 20% VAT Rise

Royal Leamington Spa, United Kingdom, October 08, 2010 --(PR.com)-- With 20% VAT just around the corner in the UK, the only Customer First approved company in the west midlands is offering local businesses help to improve their customer service. Stefan Drew Associates, are providing local businesses with ongoing Customer Service advice to ensure they can survive the 20% VAT hike.

With 20% VAT just round the corner Stefan Drew Associates are urging local businesses to improve their customer service and ensure their businesses survive and the High Street continues to attract customers.

Stefan Drew commented, "The VAT hike is bound to affect shopper's buying patterns and they will want more for their money. Clearly retailers cannot ignore the VAT rise but they can offer shoppers more in terms of excellent customer service.

"In the UK when people have finished complaining about the weather they often go onto customer service. Overseas call centres, poor service, and a hundred and one other things are complained about but it needn’t be like that as companies like John Lewis demonstrate."

He continued, "Excellent customer service isn’t about spending a lot of money, simple things like listening to your customers and smiling cost nothing at all but make a surprising difference when your competitors are indifferent to their customers. It is all about ensuring customers come to you, your High St or town and don’t go somewhere else.

"What we are now doing is offering local business some very simple advice they can use to delight their customers and beat the downturn that a tax hike will otherwise bring."

Businesses looking for advice can go to www.StefanDrew.com to download their free customer service advice.

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For further details contact Stefan at Stefan Drew Associates on 07904 897929 or email Stefan@StefanDrew.com

Notes to Editors

Previously Head of Press, Publicity and Marketing at the Contributions Agency Stefan directed marketing for both Hartpury and Warwickshire Colleges before opening Stefan Drew Associates in 2005.

Regularly introduced by the BBC as the Marketing Magician Stefan has been heard worldwide and his website is visited by businesses and individuals in over 100 countries.

He has also held posts within the Cabinet Office and was responsible for marketing, press and publicity at the Contributions Agency where he was an early advocate of merger with the Inland Revenue.

A qualified lecturer Stefan has taught business and marketing in the UK, Portugal and France.

Despite spending little on marketing the business has grown rapidly year on year; a fact Stefan puts down to implementing his own advice.

Having advised businesses on both sides of the Atlantic Stefan’s work has been published in over 50 countries and he has subscribers to his regular Top Tips Newsletter in Europe, the Americas, Asia, Australia and Africa.

Stefan has a number of business clients in the UK and overseas which leaves him well placed to the needs of both small businesses and corporates worldwide.

Stefan's website can be found at www.StefanDrew.com

Stefan Drew, is based in the UK at Marton, Coventry, Warwickshire and also has offices in Exmouth, Devon.

Stefan is a Fellow of the Institute of Business Consultants.