Tenacity Operating, LLC Solution Now Rated “Avaya Compliant”
Lafayette, LA, November 30, 2010 --(PR.com)-- Tenacity Operating, LLC, a leading accessibility innovator announced, effective November 22, 2010, that its accessaphone™ ipTTY 2.0.1.5 is compliant with Avaya Aura™ Communication Manager 6.0 and Avaya Aura™ Session Manager 6.0 solutions. Calls between ipTTY and Avaya SIP, H.323 telephones and one-X Communicator 6.0 softphones are supported, as is messaging with Avaya IA770 Audix. Avaya is a leading global provider of business communications applications, systems and services.
accessaphone™ ipTTY helps businesses save money because end users are afforded the opportunity to communicate via TTY at any endpoint within a qualified network without the need for additional analog lines, modems, or other barriers associated with TTY communications. Additionally, ipTTY provides a much easier way for service providers and customers to comply with the rules of Section 508 of the Rehabilitation Act as well as other laws put forth for the disabled community. The program communicates through IP and uses standard session initiated protocol (SIP). This soft client enables virtually every user on the telephony network to communicate with customer TTY machines, without the need for text relay service. ipTTY also supports communication via audio and real-time-text via RFC 4103. accessaphone™ ipTTY allows direct communication between a company representative with an Avaya SIP or H.323 telephone and a customer who is using a traditional analog TTY on the PSTN.
The application now is compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.0 and Avaya Aura Session Manager 6.0 solutions.
“Compatibility and certification of accessaphone™ ipTTY was effectively achieved thanks to the streamlined Avaya DevConnect compliance process and the quality engineers,” said Susan Chappell, President, Tenacity. “With ipTTY, Avaya customers can expand their communication options to include TTY and real-time-text using their Avaya infrastructure.”
Tenacity is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Tenacity is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering DevConnect compliance testing to innovative companies like Tenacity, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations, Avaya.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Tenacity is a catalyst and leader in providing integrated, accessible, and usable communication infrastructure for all employees, regardless of ability. Tenacity designs, engineers, and distributes accessaphone™ software applications necessary to be an effective leader within the field of accessible telephony and related modes of communications. As an industry leader, Tenacity is highly sought after and trusted by individuals, OEM’s, advocacy and support groups, government agencies, and employer organizations, all of whom have a vested interest in assuring that telephones are accessible to everyone.
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accessaphone™ ipTTY helps businesses save money because end users are afforded the opportunity to communicate via TTY at any endpoint within a qualified network without the need for additional analog lines, modems, or other barriers associated with TTY communications. Additionally, ipTTY provides a much easier way for service providers and customers to comply with the rules of Section 508 of the Rehabilitation Act as well as other laws put forth for the disabled community. The program communicates through IP and uses standard session initiated protocol (SIP). This soft client enables virtually every user on the telephony network to communicate with customer TTY machines, without the need for text relay service. ipTTY also supports communication via audio and real-time-text via RFC 4103. accessaphone™ ipTTY allows direct communication between a company representative with an Avaya SIP or H.323 telephone and a customer who is using a traditional analog TTY on the PSTN.
The application now is compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.0 and Avaya Aura Session Manager 6.0 solutions.
“Compatibility and certification of accessaphone™ ipTTY was effectively achieved thanks to the streamlined Avaya DevConnect compliance process and the quality engineers,” said Susan Chappell, President, Tenacity. “With ipTTY, Avaya customers can expand their communication options to include TTY and real-time-text using their Avaya infrastructure.”
Tenacity is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Tenacity is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering DevConnect compliance testing to innovative companies like Tenacity, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations, Avaya.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Tenacity is a catalyst and leader in providing integrated, accessible, and usable communication infrastructure for all employees, regardless of ability. Tenacity designs, engineers, and distributes accessaphone™ software applications necessary to be an effective leader within the field of accessible telephony and related modes of communications. As an industry leader, Tenacity is highly sought after and trusted by individuals, OEM’s, advocacy and support groups, government agencies, and employer organizations, all of whom have a vested interest in assuring that telephones are accessible to everyone.
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Contact
Tenacity
Susan Chappell
337-735-9500
www.accessaphone.com
Susan Chappell
337-735-9500
www.accessaphone.com
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