Telax Hosted Call Center Solution Selected by Cancer Care Ontario

Toronto, Canada, January 14, 2011 --(PR.com)-- Telax Hosted Call Center today confirmed that it has successfully secured and implemented a 3-year contract with Cancer Care Ontario (CCO), following a major RFP process that concluded earlier this fall. The contract, which was previously held by Telus, includes services for an internal help desk, Tier 1 Service Desk which undergoing expansion, as well as the Ontario Breast Screening and ColonCancerCheck programs.

“CCO considered both premise-based and hosted call center solutions in this RFP process,” explained Mario Perez, President and founder of Telax Hosted Call Center. “Obviously, we feel strongly that our call center software was the best fit for the organization. With Telax, Cancer Care Ontario’s can rely on a complete disaster recovery, 24/7 support and the most comprehensive reporting out there. This agency is doing very important work and requires the right tools to get the job done.” As the provincial agency responsible for improving cancer services, CCO directs and oversees health care spending, runs cancer prevention programs, transforms research into clinical innovation and works with care providers to meet current and future patient needs.

The original RFP put out by CCO stressed the importance of a solution that could handle growth and changing future requirements. As a seamlessly scalable cloud-based solution, Telax Hosted Call Center met those requirements exactly. In addition to being highly scalable, Telax Hosted Call Center also has the capacity for custom integration with a variety of other platforms, allowing for increased efficiency within organizations such as CCO.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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