Measuring Quality in the Corporate Relocation Industry
Chicago, IL, January 07, 2011 --(PR.com)-- The relocation professionals at Morreale Real Estate Services, Inc. put their customer service skills and relocation/real estate knowledge to the test once again by sending out its annual Customer Service Survey.
According to Laura Henneberry, Executive Vice President, the 7th annual survey was revamped from previous years to not only determine if Morreale RES is still at the top of its game regarding customer service and knowledge, but also to obtain information from its clients.
“One key piece of information gathered was the expectation concerning returned voicemails and/or emails,” said Henneberry. “Our clients overwhelmingly told us they wanted return emails and voicemails within 2-4 hours.” Other information obtained from the survey was whether the client was aware of their ability to view all their file activity over the web. According to Henneberry, over 25% of the respondents to the survey asked for log-in rights to add this to their toolbox.
Per those that returned the survey, the top three strengths of Morreale RES are customer service, timely communication, and subject matter expertise. “This again validates the emphasis that we place on training,” added Henneberry.
Henneberry concludes: “Morreale RES wants to thank those that participated in the survey. Your comments are taken to heart whether they are words of praise or words for improvement. Your feedback makes us better. Last year we listened. And this year, 99.99% would recommend our services to others. As our tagline reflects: We do it better!”
Morreale RES is a national provider of settlement services and relocation support services to the real estate and relocation industries. Expert advice, cutting edge technology, and premier customer service are cornerstones for the company.
Contact:
Lynn Menzie, Director of Client Services
Morreale Real Estate Services, Inc.
630.545.5300
lynnm@morrealeres.com
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According to Laura Henneberry, Executive Vice President, the 7th annual survey was revamped from previous years to not only determine if Morreale RES is still at the top of its game regarding customer service and knowledge, but also to obtain information from its clients.
“One key piece of information gathered was the expectation concerning returned voicemails and/or emails,” said Henneberry. “Our clients overwhelmingly told us they wanted return emails and voicemails within 2-4 hours.” Other information obtained from the survey was whether the client was aware of their ability to view all their file activity over the web. According to Henneberry, over 25% of the respondents to the survey asked for log-in rights to add this to their toolbox.
Per those that returned the survey, the top three strengths of Morreale RES are customer service, timely communication, and subject matter expertise. “This again validates the emphasis that we place on training,” added Henneberry.
Henneberry concludes: “Morreale RES wants to thank those that participated in the survey. Your comments are taken to heart whether they are words of praise or words for improvement. Your feedback makes us better. Last year we listened. And this year, 99.99% would recommend our services to others. As our tagline reflects: We do it better!”
Morreale RES is a national provider of settlement services and relocation support services to the real estate and relocation industries. Expert advice, cutting edge technology, and premier customer service are cornerstones for the company.
Contact:
Lynn Menzie, Director of Client Services
Morreale Real Estate Services, Inc.
630.545.5300
lynnm@morrealeres.com
###
Contact
Morreale Real Estate Services, Inc.
Lynn Menzie
630-545-5300
www.morrealeres.com
Lynn Menzie
630-545-5300
www.morrealeres.com
Contact
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