CEOs from Victoria’s Secret, Pitney Bowes, 1-800-FLOWERS.com & More to Speak at Upcoming Customer Experience Conference Board Event, March 23-24, 2011

New York, NY, January 15, 2011 --(PR.com)-- On March 23-24, 2011, The Conference Board, the leading global, independent business membership and research association, will draw together top C-Level executives from world-leading companies for its popular, annual “Customer Experience Leadership” Conference. This year’s prominent line-up includes Sharen Turney, CEO of Victoria’s Secret, Murray Martin, CEO of Pitney Bowes, and Jim McCann, CEO of 1-800-FLOWERS.COM, and senior executives from Southwest Airlines and The Ritz-Carlton who will all address how to build customer-centric cultures to drive business success. The conference will be held at the InterContinental New York Barclay hotel.

This year’s conference will focus on “Growth through Customer Loyalty: A C-Level Perspective on Building a Customer Centric Culture.” In addition to insightful keynote addresses, the event will also include seminars on customer loyalty from other B2C, B2B and not–for–profit organizations. Presenters will share the inside story of how they have grown their businesses through customer centric strategies and tactics, including making customers part of your strategic planning, implementing and measuring ROI of customer experience strategies, and leveraging social media to augment and in fact reinvent the customer experience.

“In a mobile world the customer’s new role has revolutionized the organization. Customers are now part of R&D, sales, service and in fact hold the key to innovation and category leadership. The ‘Customer Experience Leadership’ Conference provides a rare opportunity to meet the leaders who are making this happen,” said Robert Reiss, Conference Director.

Sharen Turney and Dr. Larry Senn (the father of ‘corporate culture’) will share the inside story of Victoria’s Secret culture, and Martin will address how Pitney Bowes’ has reinvented itself after 90 years, Jim McCann founder and CEO of 1-800-FLOWERS.COM, will share what it takes to succeed in a mobile world.

Additional top speakers include:
-- Teresa Laraba, Senior Vice President, Customer Services, Southwest Airlines
-- Steven Schussler, Founder, Rainforest Cafe®
-- Kenneth R. Rehmann, Executive Vice President Operations, The Ritz-Carlton Hotel Company
-- Jack Mitchell, Chief Executive Officer, The Mitchell Family of Companies
-- Dr. Jannie Hofmeyr, International Director of Innovation, Synovate Laboratories
-- Patrick Charmel, Chief Executive Officer, Griffin Health Services Corporation
-- Lior Arussy, Chief Executive Officer, Strativity
-- Steven Johnson, Executive Director, Bowling Proprietors’ Association of America
-- Scott D. Schulman, President, Corporate Markets, Dow Jones & Company
-- Donald Droppo, Jr., Chief Executive Officer, Curtis Packaging
-- Fin O’Neill, President, JD Power & Associates
-- Sam Borgese, Chief Executive Officer, CB Holding Corp (Charlie Brown’s Steakhouses)

For nearly 100 years, The Conference Board has remained an objective, independent source of economic and business knowledge known to help executives understand and deal with critical issues facing businesses today. Through high quality, informative events, business executives gain access to high-level insights and best practices from thought leaders and top CEOs from various industries.

For additional information about the conference, including a complete list of topics, speakers, and registration information, please visit The Conference Board’s website at www.conference-board.org.

Conference Link is:
http://www.conference-boardboard.org/conferences/conferencedetail.cfm?conferenceid=2269

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