Knowlagent User Advisory Council Highlights Supervisor Adoption
Knowlagent customers heard from Tina Bjork at Coca-Cola Refreshments and previewed upcoming product functionality.
Atlanta, GA, January 21, 2011 --(PR.com)-- Knowlagent (www.knowlagent.com), the leader in call center talent management software solutions, recently hosted another installment of the quarterly User Advisory Council meetings.
Knowlagent’s User Advisory Council continues to encourage communication between customers and the product management team. Participants influence planning, development, and release of new products and features and also have an opportunity to trade best practices.
The fourth quarter meeting of the User Advisory Council featured a presentation from Knowlagent customer Tina Bjork, eLearning Manager at Coca-Cola Refreshments. Bjork shared how her team has integrated Knowlagent into their hiring process and ongoing training efforts. Bjork provided “a few examples of the improvement that [Coca-Cola] has seen through an increase of Knowlagent usage” include reduced new hire ramp-up time, an eighteen percent increase in employee satisfaction, and a twenty-nine percent decrease in errors.
“One of the things we do to keep up with market needs is allow our customers to share how they use the product and how they’d like to use the product in the future,” states Dwight Lucas, Director of Product Management.
In addition to best practices and results from Coca-Cola Refreshments, council members heard from the Customer Relationship Management team as well as the Product Management team who shared results from a recent customer feedback survey that investigated popular enhancement and functionality requests. Additionally, the product management team presented a preview of upcoming features and new capabilities in Knowlagent offerings. The next User Advisory Council meeting is scheduled for February 13.
About Knowlagent
Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.
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Knowlagent’s User Advisory Council continues to encourage communication between customers and the product management team. Participants influence planning, development, and release of new products and features and also have an opportunity to trade best practices.
The fourth quarter meeting of the User Advisory Council featured a presentation from Knowlagent customer Tina Bjork, eLearning Manager at Coca-Cola Refreshments. Bjork shared how her team has integrated Knowlagent into their hiring process and ongoing training efforts. Bjork provided “a few examples of the improvement that [Coca-Cola] has seen through an increase of Knowlagent usage” include reduced new hire ramp-up time, an eighteen percent increase in employee satisfaction, and a twenty-nine percent decrease in errors.
“One of the things we do to keep up with market needs is allow our customers to share how they use the product and how they’d like to use the product in the future,” states Dwight Lucas, Director of Product Management.
In addition to best practices and results from Coca-Cola Refreshments, council members heard from the Customer Relationship Management team as well as the Product Management team who shared results from a recent customer feedback survey that investigated popular enhancement and functionality requests. Additionally, the product management team presented a preview of upcoming features and new capabilities in Knowlagent offerings. The next User Advisory Council meeting is scheduled for February 13.
About Knowlagent
Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.
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Knowlagent
Lee Anne Wimberly
888-566-9457
www.knowlagent.com
Lee Anne Wimberly
888-566-9457
www.knowlagent.com
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