Embark Mobile Launches Premier Mobile Workforce Management Solution
Stellenbosch, South Africa, February 17, 2011 --(PR.com)-- Embark Mobile, a leading mobile software provider, has recently launched their latest workforce management solution, targeted at optimising companies’ field-service and logistics operations.
Utilising the latest technologies, Embark Mobile can transition companies from antiquated paper job cards or delivery notes to a paperless, eco-friendly, cost-effective electronic platform.
This mobile workforce management solution allows companies to see immediate increases in efficiency due to the real-time visibility of field workers and cost savings brought about by efficient and responsive dispatch and scheduling. In addition to cost savings, a higher quality service is delivered with fieldworkers gaining direct access to rich information on their mobile devices, wherever they are. Communication with dispatchers or branches is also vastly improved.
Equipping workers with mobile devices allows for more accurate reporting and can provide companies with invaluable insight into their operations. This data includes live updating of job statuses, GPS locations for jobs, electronic signature acquisition and digital photo capture – all available instantly to any authorised user. This solution ensures secure, reliable, timely information reaches decision makers when they need it most.
Field worker movement is also not restricted by bulky custom devices or even network coverage. Advanced store-and-forward technology will allow workers to continue with their work offline and synchronise with the server as soon as they reconnect.
Customers who have already deployed the system are reporting not only significant increases in visibility and efficiency, but also higher customer satisfaction resulting from immediate feedback to clients. The system can be configured to generate and dispatch job cards, invoices or repair notes automatically upon certain criteria being met. The Embark Mobile solution can also be integrated with your existing SLAs to allow for the monitoring of service level agreements and response times.
Embark Mobile has tailored this product offering to address some of the leading concerns businesses have when migrating operations to a new system. The entire mobile workforce management system is provided as a service (SaaS), delivering an easy-to-deploy hosted solution. This approach avoids a big capital layout and simplifies billing with a fixed monthly cost. The service approach frees up the company to focus on core business while Embark Mobile takes care of the IT infrastructure, back-up and security requirements. Unlike many existing offerings, the Embark Mobile solution is highly customiseable allowing for custom structures and workflows to achieve a tight fit with current business processes.
The easy to use web frontend provide support staff and dispatchers with all the relevant information at their fingertips and also gives managers a bird’s eye view of mission critical systems. The interface requires no special software or setup and can be accessed from any location.
Embark Mobile Workforce Management is available immediately with several clients already using the solution. More information available at www.embarkmobile.com
About Embark Mobile
Embark Mobile is a leading provider of mobile software solutions, situated in Technopark, Stellenbosch. Embark Mobile leverages the latest technologies (including GPS-tracking, barcode scanning, digital photo capture and electronic signature acquisition) to provide strategic advantage to companies seeking to optimise their operations in the field. Solutions range from Electronic Delivery Management systems and Mobile Field Service to Field Data Capture, Cultivar Development and Asset Management.
A mature field service product is in operation at Banking Machine Services, H20 International and Snowball Internet.
Cultivar development clients include Stargrow, Colors and the SAPO trust.
Other active projects include healthcare solutions for Stellenbosch University and Tygerberg Academic Hospital as well as a partnership with Geomed to provide the Nompilo service for Vodafone.
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Utilising the latest technologies, Embark Mobile can transition companies from antiquated paper job cards or delivery notes to a paperless, eco-friendly, cost-effective electronic platform.
This mobile workforce management solution allows companies to see immediate increases in efficiency due to the real-time visibility of field workers and cost savings brought about by efficient and responsive dispatch and scheduling. In addition to cost savings, a higher quality service is delivered with fieldworkers gaining direct access to rich information on their mobile devices, wherever they are. Communication with dispatchers or branches is also vastly improved.
Equipping workers with mobile devices allows for more accurate reporting and can provide companies with invaluable insight into their operations. This data includes live updating of job statuses, GPS locations for jobs, electronic signature acquisition and digital photo capture – all available instantly to any authorised user. This solution ensures secure, reliable, timely information reaches decision makers when they need it most.
Field worker movement is also not restricted by bulky custom devices or even network coverage. Advanced store-and-forward technology will allow workers to continue with their work offline and synchronise with the server as soon as they reconnect.
Customers who have already deployed the system are reporting not only significant increases in visibility and efficiency, but also higher customer satisfaction resulting from immediate feedback to clients. The system can be configured to generate and dispatch job cards, invoices or repair notes automatically upon certain criteria being met. The Embark Mobile solution can also be integrated with your existing SLAs to allow for the monitoring of service level agreements and response times.
Embark Mobile has tailored this product offering to address some of the leading concerns businesses have when migrating operations to a new system. The entire mobile workforce management system is provided as a service (SaaS), delivering an easy-to-deploy hosted solution. This approach avoids a big capital layout and simplifies billing with a fixed monthly cost. The service approach frees up the company to focus on core business while Embark Mobile takes care of the IT infrastructure, back-up and security requirements. Unlike many existing offerings, the Embark Mobile solution is highly customiseable allowing for custom structures and workflows to achieve a tight fit with current business processes.
The easy to use web frontend provide support staff and dispatchers with all the relevant information at their fingertips and also gives managers a bird’s eye view of mission critical systems. The interface requires no special software or setup and can be accessed from any location.
Embark Mobile Workforce Management is available immediately with several clients already using the solution. More information available at www.embarkmobile.com
About Embark Mobile
Embark Mobile is a leading provider of mobile software solutions, situated in Technopark, Stellenbosch. Embark Mobile leverages the latest technologies (including GPS-tracking, barcode scanning, digital photo capture and electronic signature acquisition) to provide strategic advantage to companies seeking to optimise their operations in the field. Solutions range from Electronic Delivery Management systems and Mobile Field Service to Field Data Capture, Cultivar Development and Asset Management.
A mature field service product is in operation at Banking Machine Services, H20 International and Snowball Internet.
Cultivar development clients include Stargrow, Colors and the SAPO trust.
Other active projects include healthcare solutions for Stellenbosch University and Tygerberg Academic Hospital as well as a partnership with Geomed to provide the Nompilo service for Vodafone.
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Contact
Embark Mobile
Kobus Ehlers
+27 21 880 2824
www.embarkmobile.com
Kobus Ehlers
+27 21 880 2824
www.embarkmobile.com
Contact
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