Reikartz Hotels & Resorts: Chief Customer Officer - Top Manager Customer Advocate

Kiev, Ukraine, February 24, 2011 --(PR.com)-- Starting from today each and every guest of the Ukrainian hotel chain Reikartz Hotels & Resorts can contact directly one of the company’s top managers at any appropriate time. Contact data of the Chief Customer Officer has been published on the company’s web-site. The leaders are convinced – such an innovation will lead to better understanding of customer needs and help the company make another step towards impeccable service.

Konstantin Harsky, Chief Customer Officer at Reikartz Hotels & Resorts, will be in close contact with the guests and corporate clients in order to solve any possible issues with due attention, in case these issues are beyond the competence of the hotel’s staff, "It will be also of utmost interest to me to discuss the impressions that our guests have after staying at one of our hotels. I will not leave unattended any complaint or suggestion," – promises Konstantin Harsky.

The position of Chief Customer Officer has been rather actively implemented in a range of European and American customer-oriented companies, but it is surely an innovation for Ukraine and the CIS. Chief Customer Officer is a member of the board at Reikartz Hotels & Resorts and has full power to influence the internal operations and processes inside the company. He is in charge of the quality of communication between the guest and the company at all the stages of interaction – starting from PR and Advertising to the Sales department to the service at the hotel. He is the one who thoroughly analyses all the guests’ comments and suggestions, communicates with the individual guests, as well as the company’s corporate clients and starts the required internal processes to bring positive changes.

Chief Customer Officer also takes significant part in development of all the innovations and services in the company, that in any way concern the guests and the way they are being served at the hotels. This top-manager is a customer advocate – the one who is always on guard of the customers’ interests inside the company. "He does not let us focus on sales rates only, all the time he teaches us to think first about the guests and their interests," – says the Sales office manager.

Reikartz Hotels & Resorts strives to be a new generation company, putting the main focus of all its departments on the company’s guests and their comfort.

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