World’s First Multilingual BPO Certifications on the Anvil

Richardson, TX, March 25, 2011 --(PR.com)-- The Human Competence Examination Board (HCEB) of the BPO Certification Institute, Inc. (BCI), after more than a year of intense multi-level debates, finally gave the go ahead to the idea of making BCI certifications available in Spanish, French, Chinese & Arabic languages in the second half of 2011.

Needless to say, with this decision, BCI certifications will now cover nearly 70% of the world’s domestic outsourcing services markets that do not necessarily speak English and converse in the vernaculars based on Spanish, French, Chinese or Arabic. The entire South America and indeed most parts of North America converses in various derivatives of Spanish. BCI’s Spanish-medium certifications, which are expected to hit the marquee in the second quarter of 2011, will provide a powerful impetus to Latin American BPOs who are already beginning to enjoy near-shoring advantages with most US clients. Similarly, French, Arabic and Chinese medium certifications of BCI are expected to create global qualification and competence benchmarks for professionals working in domestic Call Centers/ Contact centers/ BPOs/ KPOs/ outsourcing services providers in Francophone Africa; West Asia and China – regions that are fancied to become the strongest BPO destinations by 2020.

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