Delagates to Discover Why Loving the Customer Leads to Business Growth

York, United Kingdom, March 30, 2011 --(PR.com)-- Customer service and sales director at First Direct, Jason Sharpe; customer relationships director at Ford Retail Group, John Leathem, director of sales and services at LV, Peter Sinden and Waitrose customer service trainer, John Hague, part of the award-winning Customer Service Team of The Year 2010, will speak at the conference at The Met Hotel, Leeds, on June 15, organised by National Customer Service accreditation body, Customer First UK.

Hosted by Customer First UK and chaired by customer service expert Derek Williams, founder of The WoW Awards, which highlight excellent-service organisations nominated by the public, the one-day conference, entitled "Loving The Customer" will explore the principles of creating successful relationships which secure customers’ hearts, minds and wallets.

Networking, group discussions and interactive seminars will also feature at the conference which is being supported by the Customer Service Training Network and the Wow Awards.

www.lovingthecustomer.comCustomer First UK chief executive, Frea O’Brien, says: “This event will examine how and why good customer service is a major differentiating factor for successful organisations and brands. Discussion will also focus on how businesses can engage with the right customers through marketing and social media and review the steps to building long-lasting relationships that turn customers into loyal brand advocates.”

###