ProcessWorx Releases New ITSM Tool Based on Customer-Focused R&D

Milwaukee, WI, September 26, 2005 --(PR.com)-- ProcessWorx, a leading provider of IT Service Management (ITSM) software tools and templates, today announced the official release of their second product offering, the ITSM Excellerator, designed to provide professional guidance on IT Service Management and service-focused Process Improvement Programs.

Key deliverables provided by the ITSM Excellerator include process and service maturity self-assessments, prioritized improvement planning, measurement program development, metrics management, communications strategy and other deliverables based on the ITIL framework. The ITSM Excellerator is the latest addition to the company's product and service portfolio, helping to streamline core processes, increase quality and reduce the overall cost of IT service provision. 

About ProcessWorx LLC - Founded in 2004, ProcessWorx provides professional services and best practice software tools to compliment process-driven, service-focused IT organizations. Their IT Service Management toolkits have been licensed by over 250 organizations, and are leveraged by IT professionals around the world to identify, implement and manage actionable process improvement opportunities.

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