World’s First BPO Master Trainer Certification Hits the Marquee

Richardson, TX, May 11, 2011 --(PR.com)-- The much awaited CBMT® credential - Certified BPO Master Trainer – by the BPO certification Institute, Inc (BCI) is finally on the horizon and the Outsourcing Professional Certification Council (OPCC) has completed its pre-approval validations. Launched simultaneously across 40+ countries in January 2011, the CBMT® is the world’s first credential for BPO Trainers and is based on rigorous HCMS21-dictated assessments. A recent BCI research indicated that the Trainer-trainee ratio in the global BPO/ outsourcing industry is extremely adverse, standing at a dismal 1: 12000. This dearth of trained and certified BPO/ outsourcing trainers, in turn, has severely impacted the capacity building efforts of emerging BPO nations in Africa, Latin America and Eastern Europe. The BCI CBMT® program aims at helping nations develop a large force of BPO/ Outsourcing Master Trainers, who, in turn can develop trainers down the line and hence vitalize the capacity-building component of the BPO/ KPO/ outsourcing eco-system. More than 5000 Trainers across the world are expected to be credentialed during 2011. The CBMT® certification will be available through the international network of authorized BCI Certification Training Providers, who will deliver HCMS21-aligned pre-certification MasterClasses and also coordinate CBMT® credentialing assessments with the BCI Human Competence Examination Board (HCEB). Notably, BCI Assessment Centers (BACs) are the world first and the largest network of dedicated and state-of-the-art centers for assessments related to the BPO/ KPO/ outsourcing industry.

Most notably, CBMT® credential is expected to establish a stringent, reliable and internationally relevant qualification benchmark for trainers globally and will be of special help for new and emerging BPO nations in developing their resources of worldclass BPO trainers – the most critical and glaring piece of the resource crunch which these nations have been facing.

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