MTS Russia Selects Comarch as a Strategic Partner for Service Assurance and Service Inventory
Comarch Next Generation Service Assurance and Comarch Service Inventory Management solutions are to be used for managing MTS mobile and fixed networks in Russia.
Krakow, Poland, June 16, 2011 --(PR.com)-- Comarch NGSA and Comarch Service Inventory Management solutions will be implemented as a part of a project for MTS Russia aimed at creating customer-centric network operation. The combined solution provides MTS with a functionality for improving the quality of customer- and resource-facing services across its network domains. This will be accomplished by closing the gap between traditional network monitoring and service-oriented, process-driven network management. The solution is equipped with an efficient event correlation engine which simplifies monitoring complex services, automates finding potential problem root causes and enriches events with advanced information. The embedded BPM (Business Process Management) Engine is specifically designed to manage a telecom operator’s processes. The convergent solution will be used to manage both mobile and fixed MTS networks all over Russia.
“Partnership with Comarch allows MTS to optimize costs and ensure that high-quality reliable services are provided to our customers. We decided to install the NGSA solution that allows complex services implementation while ensuring efficient network and service monitoring. I am confident that Comarch solutions will enable MTS to accomplish transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the best customer experience.” – commented MTS Vice President and Chief Technology Officer, Andrey Ushatsky.
“I am very pleased that Comarch has been selected to deliver key systems for network and service assurance as well as service inventory to MTS. Comarch OSS solutions will contribute to improving the quality of MTS services and increasing customer satisfaction.” – said Jacek Lonc, Member of the Board, Comarch AG.
Comarch Next Generation Service Assurance is a solution that augments traditional resource-centric fault management and transforms it towards a customer-centric service assurance solution. Apart from robust network alarm processing with advanced root cause analysis capabilities, the system calculates the impact on customer- and resource-facing services by giving insight into customer perception of network faults. This enhances traditional network monitoring with information about real impact on customer service. It enables a reaction to service incidents before a customer issues a complaint, which forms an essential part of a pro-active approach to service monitoring.
Main functionalities and benefits of the convergent Comarch solution chosen by MTS include:
Comprehensive service modelling and monitoring engine, providing the mapping between resources and services, even for complex cases
Progressive fault management system, including advanced event enrichment (with use of information from external systems) and strong correlation engine to assure clear data presentation and root cause analysis
Automatic business impact analysis giving priorities to tasks related to business information (e.g. SLA)
Process management system controlling and organizing the complex workflow in the areas of incident and problem management
About MTS
Mobile TeleSystems OJSC ("MTS") is the leading telecommunications group in Russia, Eastern Europe and Central Asia, offering mobile and fixed voice, broadband, pay TV as well as content and entertainment services in one of the world's fastest growing regions. Including its subsidiaries, the Group services over 108.5 million mobile subscribers in Russia, Ukraine, Uzbekistan, Turkmenistan, Armenia and Belarus, a region that boasts a total population of more than 230 million. Since June 2000, MTS' Level 3 ADRs have been listed on the New York Stock Exchange (ticker symbol MBT).
Additional information about the MTS Group can be found at http://www.mtsgsm.com.
For further information, please contact MTS in Moscow:
Joshua B. Tulgan
Director, Investor Relations
Acting Director, Corporate Finance
Department of Investor Relations
Mobile TeleSystems OJSC
Tel: +7 495 223 2025
E-mail: ir@mts.ru
About Comarch
Comarch is a global supplier of IT products and services for the telecommunication industry. The company’s flexible solutions are industry standard compliant and developed in-house. Comarch solutions constantly evolve based on customer demand. Since 1993, the company has accumulated experience and knowledge in the fields of designing, implementing, and integrating IT solutions. Comarch serves some of the market’s largest players - such as Telekom Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany, Vodafone Germany and Telefónica O2 Germany, as well as companies from the KPN and France Telecom groups. Comarch provides COTS products in the areas of BSS, CRM, OSS as well as a range of comprehensive services.
More information at: telecoms.comarch.com.
Comarch Telecommunications Press Office
Katarzyna Gajewska | Tel: +48 12 646 10 00 | Gsm: +48 691 464 119 | Fax: +48 12 646 12 00
E-mail: Katarzyna.Gajewska@Comarch.com
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“Partnership with Comarch allows MTS to optimize costs and ensure that high-quality reliable services are provided to our customers. We decided to install the NGSA solution that allows complex services implementation while ensuring efficient network and service monitoring. I am confident that Comarch solutions will enable MTS to accomplish transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the best customer experience.” – commented MTS Vice President and Chief Technology Officer, Andrey Ushatsky.
“I am very pleased that Comarch has been selected to deliver key systems for network and service assurance as well as service inventory to MTS. Comarch OSS solutions will contribute to improving the quality of MTS services and increasing customer satisfaction.” – said Jacek Lonc, Member of the Board, Comarch AG.
Comarch Next Generation Service Assurance is a solution that augments traditional resource-centric fault management and transforms it towards a customer-centric service assurance solution. Apart from robust network alarm processing with advanced root cause analysis capabilities, the system calculates the impact on customer- and resource-facing services by giving insight into customer perception of network faults. This enhances traditional network monitoring with information about real impact on customer service. It enables a reaction to service incidents before a customer issues a complaint, which forms an essential part of a pro-active approach to service monitoring.
Main functionalities and benefits of the convergent Comarch solution chosen by MTS include:
Comprehensive service modelling and monitoring engine, providing the mapping between resources and services, even for complex cases
Progressive fault management system, including advanced event enrichment (with use of information from external systems) and strong correlation engine to assure clear data presentation and root cause analysis
Automatic business impact analysis giving priorities to tasks related to business information (e.g. SLA)
Process management system controlling and organizing the complex workflow in the areas of incident and problem management
About MTS
Mobile TeleSystems OJSC ("MTS") is the leading telecommunications group in Russia, Eastern Europe and Central Asia, offering mobile and fixed voice, broadband, pay TV as well as content and entertainment services in one of the world's fastest growing regions. Including its subsidiaries, the Group services over 108.5 million mobile subscribers in Russia, Ukraine, Uzbekistan, Turkmenistan, Armenia and Belarus, a region that boasts a total population of more than 230 million. Since June 2000, MTS' Level 3 ADRs have been listed on the New York Stock Exchange (ticker symbol MBT).
Additional information about the MTS Group can be found at http://www.mtsgsm.com.
For further information, please contact MTS in Moscow:
Joshua B. Tulgan
Director, Investor Relations
Acting Director, Corporate Finance
Department of Investor Relations
Mobile TeleSystems OJSC
Tel: +7 495 223 2025
E-mail: ir@mts.ru
About Comarch
Comarch is a global supplier of IT products and services for the telecommunication industry. The company’s flexible solutions are industry standard compliant and developed in-house. Comarch solutions constantly evolve based on customer demand. Since 1993, the company has accumulated experience and knowledge in the fields of designing, implementing, and integrating IT solutions. Comarch serves some of the market’s largest players - such as Telekom Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany, Vodafone Germany and Telefónica O2 Germany, as well as companies from the KPN and France Telecom groups. Comarch provides COTS products in the areas of BSS, CRM, OSS as well as a range of comprehensive services.
More information at: telecoms.comarch.com.
Comarch Telecommunications Press Office
Katarzyna Gajewska | Tel: +48 12 646 10 00 | Gsm: +48 691 464 119 | Fax: +48 12 646 12 00
E-mail: Katarzyna.Gajewska@Comarch.com
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Comarch S.A.
Katarzyna Gajewska
+48 12 646 1504
http://telecoms.comarch.com
Katarzyna Gajewska
+48 12 646 1504
http://telecoms.comarch.com
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