Japanese Mountain Retreat Hot Spring and Spa Delivers Ground-Breaking Above Average Operational Management and Customer Service Skills

Melbourne, Australia, June 29, 2011 --(PR.com)-- With new developments in place to enhance customers relaxation experiences the team of spa therapists at Japanese Mountain Retreat Hot Spring and Spa understand the special operational management and customer service skills necessary in a luxury relaxation environment.

Japanese Mountain Retreat Hot Spring and Spa was established in 2002 to provide couples with a luxury Japanese-style escape in Victoria. “Our objectives are to provide a unique environment where couples can leave the world behind them and reconnect with each other in Japanese style surroundings,” owner Deborah Quitt says.

Japanese Mountain Retreat is a boutique resort and caters for just three couples per night, creating a real sense of escape and intimacy. Together with the beautiful surroundings and an experienced team of spa therapists and chefs, this private, luxury atmosphere provides an unparalleled romantic relaxation experience.

Providing customer satisfaction in such a specialised luxury environment requires sterling operational management and customer service. “Guests who travel to Japanese Mountain Retreat Hot Spring and Spa expect a very different environment to that normally found in hotels and bed and breakfast stays,” Deborah says. “For customers, spa retreats should be calming and very enjoyable. Therefore, the job of a spa manager comes with great responsibility.”

To deliver this high level of service, a spa manager needs to have a variety of specially refined skills. Deborah says that the ability to communicate well with other staff members is at the top of the list, along with the ability to listen to the client and anticipate their needs. “Running a spa requires constant and specific attention to detail, and attention to the specific wishes of the client.”

Japanese Mountain Retreat is a quiet sanctuary nestled within a beautiful natural landscape, complete with tranquil gardens, ponds, a waterfall and bamboo groves. Both staying guests and day visitors have access to spa treatments, including traditional Japanese and Moroccan rituals that infuse cultural influences and regionally specific beauty ingredients to deliver a unique pampering experience.

One of the retreat’s most popular packages is the Japanese Escape package, which includes accommodation, a Japanese banquet for two, two private hot spring soaks, and two one hour massages of their choice.

The spa is open 7 days a week, and provides online gift vouchers that can be emailed or posted- an ideal gift for everything from corporate occasions to a romantic escape. “We are looking forward to creating more exciting and romantic experiences for guests who may choose to visit,” Deborah says.

###