MiniCo Webinar Features OpenTech Alliance Call Center Expert Offering Strategies for Self-Storage Businesses

Phoenix, AZ, July 25, 2011 --(PR.com)-- On July 27, 2011, self-storage call center provider OpenTech Alliance, Inc., will sponsor a free webinar for self-storage professionals entitled “Analyzing Your Phone Data for Profit.” OpenTech’s Vice President of Call Center Operations Cynthia Abraham Hansell will make the presentation along with Sue Haviland, Owner of Haviland Storage Services. The webinar will focus on the best practices of large operators and how these strategies may help self-storage businesses of every size become more competitive and leverage real data to make effective decisions. Topics will include the following:

What phone data you should be collecting
Which reports you should review on a monthly basis
What to look for on your reports
Using data to improve conversion ratios and staffing
Identifying training opportunities

For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event.

MiniCo Insurance Agency, LLC, publishes the “Mini-Storage Messenger,” the leading monthly trade magazine covering the global self-storage industry. Other publications include “Self-Storage Now!,” “Mobile Self-Storage Magazine,” “RV & Boat Storage Today,” “Self‑Storage Canada,” the “Self-Storage Almanac,” the “Self-Storage Construction & Renovation Handbook,” and the “Self‑Storage Buyer’s Guide.”

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information:
OpenTech Alliance, Inc. – www.opentechalliance.com
Herman & Kittle Properties, Inc. – www.shavilandstorageservices.com

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