Tony Hsieh, CEO of Zappos.com, Explains a Unique Approach to Employee Empowerment to Robert Reiss on "The CEO TV Show"
Ridgefield, CT, September 08, 2011 --(PR.com)-- Tony Hsieh, CEO of Zappos.com, explains a unique approach to employee empowerment to Robert Reiss on "The CEO TV Show." When Robert Reiss, host of "The CEO TV Show," asked Tony Hsieh, (pronounced "shay"), CEO of Zappos.com, what he considered his #1 job as CEO was, Hsieh said: "Thinking about how I can empower my employees to be a part of the growth and innovation of the company."
Hsieh goes on to explain to Reiss that, as CEO, even if he came up with one good idea each day, that would be only 365 ideas in a year. But if he can empower his thousands of employees to come up with ways to improve the business, and each comes up with only one idea each year, then those are thousands of ideas, even more than he could ever think of, and the business would then improve exponentially.
"Most CEOs who look at their corporate culture from the top-down are really preventing their company to grow faster, better, and more profitably. Some of the best ideas come from places a CEO would never have thought of." Part of this, Hsieh says, is because companies are now so much more transparent whether they like it or not, particularly with Facebook, LinkedIn, and other on-line human connections (he hates the term "social media"). So there is no place for companies to hide anymore - not from their employees, not from their customers, and not from the public.
But, Hsieh then states that developing human connections is actually nothing new. "When you empower your employees, you give them a stake in the success of the business. This leads to them to become happy with what they do each day on the job. Happy employees simply produce better results. That's why I focus on empowering our employees," Hsieh concludes.
And finally, Hsieh relates to Reiss about why he wrote his book, "Delivering Happiness: A Path to Profits, Passion, and Purpose." "I wrote it primarily for entrepreneurs so they had a better idea of the ups and downs of building a business, and describe the lessons I learned. If you focus on developing a corporate culture that puts customers first, and empower your employees to deliver your products or services in a way that makes them feel good about what they're doing, the happiness is a natural by-product that leads to profits, passion, and purpose, for the individual and the company," Hsieh explains.
To view the entire conversation between Tony Hsieh and Robert Reiss, visit www.ceoshow.tv.
Background
The CEO TV Show, a service of The CEO Show (www.ceoshow.com), is a weekly program based on a series of video interviews with top CEOs who have changed the fabric of American society hosted by Robert Reiss. In addition to being available at the website above, it is also hosted on a number of affiliate websites, including ACG New York, Vistage, Entrepreneurs Organization, Small Giants, Senn Delaney, NAFE and others. It is sponsored by IBM, Senn Delaney, Sodexo, and Inter-Continental Hotels.
For more information, contact: Patric Hale, General Manager, "The CEO Show", patric@ceoshow.com; www.ceoshow.com; www.ceoshow.tv.
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Hsieh goes on to explain to Reiss that, as CEO, even if he came up with one good idea each day, that would be only 365 ideas in a year. But if he can empower his thousands of employees to come up with ways to improve the business, and each comes up with only one idea each year, then those are thousands of ideas, even more than he could ever think of, and the business would then improve exponentially.
"Most CEOs who look at their corporate culture from the top-down are really preventing their company to grow faster, better, and more profitably. Some of the best ideas come from places a CEO would never have thought of." Part of this, Hsieh says, is because companies are now so much more transparent whether they like it or not, particularly with Facebook, LinkedIn, and other on-line human connections (he hates the term "social media"). So there is no place for companies to hide anymore - not from their employees, not from their customers, and not from the public.
But, Hsieh then states that developing human connections is actually nothing new. "When you empower your employees, you give them a stake in the success of the business. This leads to them to become happy with what they do each day on the job. Happy employees simply produce better results. That's why I focus on empowering our employees," Hsieh concludes.
And finally, Hsieh relates to Reiss about why he wrote his book, "Delivering Happiness: A Path to Profits, Passion, and Purpose." "I wrote it primarily for entrepreneurs so they had a better idea of the ups and downs of building a business, and describe the lessons I learned. If you focus on developing a corporate culture that puts customers first, and empower your employees to deliver your products or services in a way that makes them feel good about what they're doing, the happiness is a natural by-product that leads to profits, passion, and purpose, for the individual and the company," Hsieh explains.
To view the entire conversation between Tony Hsieh and Robert Reiss, visit www.ceoshow.tv.
Background
The CEO TV Show, a service of The CEO Show (www.ceoshow.com), is a weekly program based on a series of video interviews with top CEOs who have changed the fabric of American society hosted by Robert Reiss. In addition to being available at the website above, it is also hosted on a number of affiliate websites, including ACG New York, Vistage, Entrepreneurs Organization, Small Giants, Senn Delaney, NAFE and others. It is sponsored by IBM, Senn Delaney, Sodexo, and Inter-Continental Hotels.
For more information, contact: Patric Hale, General Manager, "The CEO Show", patric@ceoshow.com; www.ceoshow.com; www.ceoshow.tv.
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Patric Hale
914-441-4512
www.ceoshow.tv
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