Join the Conversation with HelpDeskGuides.com

Wynnewood, PA, January 03, 2012 --(PR.com)-- HelpDeskGuides.com (http://www.helpdeskguides.com) announces the redesign of their new web site with the goal of creating a conversation with visitors. The site focuses on information for IT professionals servicing customer service, help desk organizations and software, VRU and CRM.

The revamped HelpDeskGuides.com features new contributors, special features, a simplified interface and tools to let IT pros network and share information.

Help desks and automated interface ordering systems have moved beyond funneling callers and fixing problems. They are now extensions of the marketing department, reaching customers and potential customers. Help desks, IVR and VRU systems have grown as an opportunity to give customers more relevant information and to afford marketers up-sell opportunities.

"As our site has grown visitors have asked us to offer more topics and opportunities to interact. IT pros are looking for information and reviews," says HelpDeskGuides.com editor John R. Wall, "but they also want an outlet to discuss trends and get advice from peers."

The new site doesn't only focus on customer facing help desk tools. Intranet help desk system efficiency is also seen as a growing chance to increase employee productivity and manage assets. HelpDeskGuides.com gives you the information you need to make the most of it. HelpDeskGuides.com will help you come to the right answers for your business and give advice on integration and optimization.

HelpDeskGuides.com welcomes expert guest bloggers with a diverse point of view. The site is also developing a new feature giving a voice to IT officers for interviews and contributions. If you would like to participate in the conversation, please email guestpost@helpdeskguides.com.

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